Team Manager - Post-Implementation Services

About the role

Managing with a focus on operational excellence includes:

• Ensuring customer and employee success
• Leading through hands-on and strategic initiatives
• Cultivating a positive and productive environment
• Driving new practices to support ongoing adoption of new features and capabilities
• Creating innovative collateral to support live customers
• Partnering with global and cross-function teams to provide the best outcomes

This is a remote, US-based, position with required travel.

Responsibilities

Lead a post implementation team that services customers of Veeva Quality Cloud

• Responsible for hiring, performance management, and mentorship
• Execute as a Services Delivery Lead for multiple customer engagements as a non-billable resource. Dedicate up to 25% of time engaging with customers
• Manage supply and demand of your team. Responsible for staffing the right people on the right post-implementation projects and providing oversight to ensure delivery success
• Support and coach your team. Find and create billable work to drive productivity and hold your team accountable
• Manage escalations and support sales and other teams in the pre-sales process
• Cultivate trusted relationships with customers
• Provide executive oversight of internal initiatives and project sponsorship
• Build an internal network across Veeva – Sales, Strategy, Product, and Services – to champion customer and employee success

Requirements

• 5+ years of software services experience at a software vendor or consulting firm
• 2+ years in people management
• Has grown and led a team of customer-facing software consultants
• Operational excellence in leading Services including utilization and resource management
• Ability to travel up to 25% of the time

Qualifications

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retail retirement programs
• 1% charitable giving program

Skills

• Strong leadership skills
• Excellent communication and interpersonal skills
• Experience with customer service and support
• Ability to manage and mentor a team
• Knowledge of software services and consulting

Benefits

• Base pay: $90,000 - $150,000
• Flexible PTO and company paid holidays
• Retail retirement programs
• 1% charitable giving program

Pay

Base pay: $90,000 - $150,000

Schedule

Remote, US-based, with required travel

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retail retirement programs
• 1% charitable giving program

Skills

• Strong leadership skills
• Excellent communication and interpersonal skills
• Experience with customer service and support
• Ability to manage and mentor a team
• Knowledge of software services and consulting

Work Environment

Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for you. This applies across all locations and departments.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace.

Product teams are organized in regional product excellence hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

Veeva’s Core Values

• Do the right thing
• Customer success
• Employee success
• Speed

Equal Opportunity Employer

Veeva is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate based on race, color, religion, gender, sexual orientation, age, veteran status, disability, or any other characteristic protected by law.