Team Manager - Philadelphia

About the role

The Team Manager will support the Director in leading, developing, and supporting the sales, operations, and security team members to meet and/or exceed commercial targets and elevate the Tiffany store experience. You will assume oversight for the store when the Director is not present. You will be a dynamic, attentive, and inspiring leader who builds relationships with internal and external clients; someone who acts as a mentor, coach, and Guest Experience Manager, ensuring unsurpassed client service.

Responsibilities

• Effectively coach, guide, and support the sales and/or operations of a Tiffany store to orchestrate the client experience that will lead to meeting and/or exceeding commercial and profitability targets.
• Be a strong, decisive, and collaborative leader who builds a climate of service excellence and leads the team to deliver extraordinary client experiences, partnering with the Store Director.
• Embody the LVMH Values: cultivate an entrepreneurial spirit, be creative and innovative, and deliver excellence in all you do, knowing people make the difference.

Sales

• Deepen client relationships to achieve or exceed sales targets, product category targets, and relevant KPIs.
• Manage and motivate the team to consistently achieve or exceed store commercial targets.
• Drive client development activities among individual team members to cultivate new and existing clients.
• Demonstrate passion and deliver Tiffany Touch moments to both team members and clients, managing client relationships personally.
• Drive business through key product pillars and KPIs.

Service

• Execute all things with a client-centric approach.
• Lead, model, and coach based on client feedback to elevate the Tiffany Experience.
• Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are always delivered.
• Optimize hospitality and store amenities to create unique experiences.
• Act on NPS performance and client feedback to improve customer service.

Talent

• Attract, hire, and retain top talent to cultivate a climate of high performance.
• Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management processes to improve team engagement and performance.
• Prioritize diversity, cultivate inclusive environments, and foster growth.
• Encourage an entrepreneurial spirit.
• Set and communicate clear and challenging goals, aligned to strategic priorities and key results.
• Leverage training and development offerings to effectively support growth and drive performance.

Operational Excellence

• Champion operational efficiency and effectiveness.
• Challenge standards to seek continuous improvement.
• Ensure exceptional operational support to drive sales and service.
• Manage efficient back-of-house operations and ensure consistency with established procedures.
• Identify and execute efficiencies and best practices.
• Ensure compliance with all internal control procedures.

Requirements

• Minimum of 3 years of retail or luxury retail store management experience or relevant customer-related experience (e.g., hospitality).
• Proven track record in sales generation and managing the achievement of commercial results.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in the market.
• Proficiency with Microsoft Office (Word, Excel, Outlook, Visio, PowerPoint), client tracking systems, and Point of Sales (POS) systems.
• Flexibility to work in various roles based on business needs (e.g., on the sales floor, operations).
• Must have authorization to work in the United States or in the country where the position is based.

Qualifications

• A college/university degree is desired.