City Manager, Philadelphia

Responsibilities

• Ensure proper supply of driver capacity to manage customer delivery demand for assigned markets successfully.
• Recruit, train and provide ongoing supervision of the local market driver fleet.
• Aid with weekly driver payroll to ensure accuracy each week.
• Maintain oversight of daily order flow and driver performance to enhance market performance.
• Proactively recommend improvements to senior leadership to boost overall market performance.
• Partner with Customer Service and Account Management staff to provide consistent service and respond to service escalations promptly.
• Collaborate with Dispatch staff to monitor order flow, delivery assignments, and timely delivery completion by drivers.
• Work with Client Success Management to optimize the performance of existing accounts.
• Identify and address key improvement areas to ensure ongoing client satisfaction.

Requirements

• Proven ability to work independently and make good decisions with minimal direction.
• Clear and precise communication skills - both written and verbal.
• Strong leadership skills, capable of serving and directing team activities.
• Positive interpersonal skills, maintaining a positive attitude while working with individuals in different departments and in pressured situations.
• Strong analytical skills, able to review complex data and revenue, draw accurate conclusions, and make business recommendations.
• Strong problem-solving skills, able to react quickly and work well in a dynamic environment.
• Experience in same-day delivery or healthcare logistics a plus.

Qualifications

• Candidates must have access to reliable transportation, as periodic travel to client sites or meetings is required.

Benefits

• Equal opportunity employer.

Pay

• Details not specified.

Schedule

• Details not specified.