Team Manager, Office and Mail Support

About the role

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. The Team Manager, Office and Mail Support, is responsible for overseeing the daily functions of the mailroom and clerical support team within a captive auto finance environment.

Responsibilities

• Supervise and coordinate the daily activities of the mailroom team, including mail sorting, scanning, filing, and document preparation.
• Monitor and track KPIs related to mail volume, processing time, scan accuracy, and delivery turnaround for both incoming and outgoing mail.
• Ensure timely acceptance, routing, and documentation of deliveries; notify appropriate personnel and resolve misdirected mail.
• Oversee the processing of scan requests submitted to the SCAN mailbox and funding packages received via mail.
• Collaborate with IT and internal stakeholders to resolve software or hardware issues related to scanning equipment and imaging systems.
• Manage the receipt, tracking, and organization of funded files; ensure proper preparation of collateral files in accordance with established guidelines.
• Oversee scanning of critical documentation including funded files, payoff documents, returned contracts, title paperwork, and dispute files.
• Support light receptionist duties as needed, including answering inbound calls, greeting visitors, and accepting deliveries.
• Maintain confidentiality when accessing personal consumer information such as Social Security numbers and dates of birth.
• Conduct regular team meetings to review performance metrics, communicate updates, and promote engagement.
• Provide coaching, training, and performance feedback to mailroom staff to support development and operational excellence.
• Prepare and present reports to leadership summarize mailroom performance, trends, and areas for improvement.

Qualifications

• Minimum 3 years’ experience in clerical, mailroom, or document operations.
• Minimum 2 years’ experience in mail, customer service or production environment.
• High School Diploma or GED.

Skills

• Strong leadership, organizational skills, and a commitment to maintaining confidentiality and service excellence.
• Experience tracking and reporting operational KPIs.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Strong verbal and written communication skills.
• Ability to manage multiple priorities and lead a team in a fast-paced environment.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

Schedule

This position is an in-office role, requiring in-office presence up to 5 days a week. This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Travel is required 10% of the time.