Team Manager- Disability

About the role

The organization operates within the insurance and claims management industry, focusing on providing comprehensive claims services that address the complexities and challenges faced by individuals during difficult times. By delivering strategic and service-oriented solutions, the company supports the resolution of disability claims efficiently while adhering to compliance and client guidelines. The organization serves a diverse, global clientele and emphasizes a unified, mission-driven culture that fosters growth and innovation.

The TEAM MANAGER - DISABILITY leads a team responsible for managing disability claims investigations and resolutions. This role ensures effective performance management, compliance with standards, and process improvements to deliver timely and accurate claims outcomes. The position is pivotal in guiding the team’s success and maintaining alignment with organizational and client expectations.

Responsibilities

• Establish and communicate performance objectives; conduct appraisals and administer corrective actions.
• Recommend and approve personnel decisions including salary adjustments, promotions, transfers, and dismissals.
• Ensure compliance with human resource policies and foster career development.
• Review and assign claims to appropriate examiners with clear directives.
• Balance workloads according to staffing models and recommend productivity improvements.
• Provide daily file reviews and coaching on investigations, evaluations, and settlement techniques.
• Ensure adherence to compliance standards and prepare staff for claim reviews.
• Report status and issues to senior claims leadership.
• Manage workflows within the claims system and assist with staff training on system use.

Requirements

• Bachelor’s degree or equivalent experience.
• Minimum five years progressive experience as a claim examiner with complex case handling.
• Previous supervisory experience preferred.
• Strong verbal and written communication skills.
• Analytical, mathematical, organizational, and interpersonal skills.
• Knowledge of insurance coverages, industry practices, and negotiation.
• Familiarity with legal, medical, and technical disciplines.
• Industry certifications preferred (IIA, AIC, AEI, CPCU).
• State licensing for applicable insurance lines.
• Settlement authority as per guidelines.

Benefits

• Medical, Dental, and Vision insurance plans.
• 401(k) retirement plan.
• Paid parental leave.
• Tuition assistance.