Team Manager, Customer Success (SMB/Growth - Mid-Market)

The Role

The Team Manager, Customer Success role at CodeSignal is responsible for leading a team of Customer Success Managers (CSMs) serving the growth segment (SMB and mid-market). This strategic leadership role will drive customer retention, expansion, adoption, deeper relationship building and advocacy while ensuring operational excellence across the team.

You'll develop customer success strategies that maximize value realization and ensure our customers achieve their technical hiring goals through our platform.

About the Role

Joining CodeSignal means joining a globally distributed, fully remote team. We offer competitive salary, equity, and bonus comp packages, medical, dental, and vision coverage, a 401k matching (US) or pension fund contributions (Global), unlimited time off policy, learning & development benefits, physical & mental health benefits, equipment & home office setup stipend, team activities and get-togethers to connect with your fellow Signalites, and a challenging and fulfilling opportunity to join a fast-growing AI company.

Compensation

In accordance with local regulations in jurisdictions where CodeSignal may hire, we are projecting an annual total on-target earnings (OTE) in the range of $150,000 to $200,000. This range encompasses all seniority levels eligible for this position. The OTE includes base salary and commissions. Offers are awarded on an individual basis and are subject to factors such as, without limitation, a candidate’s level of experience, growth trajectory, and local labor market.

Skills

• Strong demonstrated experience building and managing high performing SaaS Customer Success teams
• Understanding of skills intelligence, talent acquisition, or learning is a plus
• Startup experience a plus
• Strategic perspective on Customer Success as a function with a focus on driving value to all stakeholders
• Detail oriented in your organization and meticulous about prioritization and time-management

Benefits

• Medical, dental, and vision coverage
• 401k matching (US) or pension fund contributions (Global)
• Unlimited time off policy
• Learning & Development benefits
• Physical & Mental Health benefits
• Equipment & home office setup stipend
• Team activities and get-togethers to connect with your fellow Signalites
• A challenging and fulfilling opportunity to join a fast-growing AI company