Team Manager, Beverly Hills

About the role

The Team Manager is responsible for leading and managing a team within a store, ensuring the highest level of client experience and product expertise. Leveraging your in-depth product knowledge and team management skills, you will lead the team to achieve and exceed targets. You will also support the store in daily operations and inventory management. Your passion for building client relationships and curating elevated shopping experiences will contribute to the success of key business initiatives.

Responsibilities

• Team Management and Development: Recruit, lead, motivate, and coach the team to achieve the best in their abilities and lead to commercial success while ensuring exceptional client experience. Identify training needs and ensure all team members receive appropriate training and development opportunities. Conduct regular performance evaluations and provide constructive feedback to support team members' growth and success. Embody the Loro Piana culture, be an ambassador of the Loro Piana values, by being the key driver of culture within the team and ensuring the alignment with this culture of team members.
• Product Management and Sales: Maintain a comprehensive knowledge of the store's product offerings, including features, benefits, and trends. Oversee the team's dedicated product assortment, ensuring optimal inventory levels and product presentation. Drive sales performance by setting and achieving team sales targets and implementing effective sales strategies. Collaborate with other Team Managers, Department Managers and the visual merchandising teams located in the store to optimize store layout and product placement.
• Client Experience and Satisfaction: Ensure that the highest level of desire is created, by making clients dream through exceptional storytelling. Ensure that each team member optimizes the savoir faire and heritage through the selling ceremony. Monitor clients feedback and implement necessary improvements to enhance client's satisfaction within the team's area of responsibility. Give meaning to the measurement of client experience and lay the foundations for a client - centric culture. Motivate the team on the client service tools as a good support to enhance the business, identifying any training needs. Support teams to understand the root causes and solutions to provide exceptional service together with the Department Manager. Coach the teams to support the client experience initiatives with the Department Manager.
• Operational Excellence: Overseeing operational processes and collaborating closely with the Operations Manager. This includes managing activities such as shipping and receiving, ensuring smooth inventory management, and maintaining efficient workflows. Maintain a well-organized, clean, and visually appealing team environment to attract and retain clients. Ensure compliance with company policies and procedures, as well as local laws and regulations, within the team's area of responsibility.

Qualifications

• 5+ years of management and sales experience, preferably in a luxury retail environment
• Proficient in Microsoft Office, SAP, and other digital tools
• Excellent leadership, teamwork, prioritization and problem-solving skills
• Strong knowledge of sales, operations, and inventory
• Passionate about the Loro Piana brand and the luxury industry
• Ability to coach, motivate, and assess performance
• Ability to lift and move up to 40 pounds

Pay

$105,000 - $120,000 / Year