Team Manager

About the role

You are a passionate Brand Ambassador and business leader/partner who conveys the brand philosophy and values to the store team and the final client. You hold yourself accountable for achieving successful department performance, supporting and implementing all activities to meet targets. You guarantee excellence in client experience by being present on the sales floor and leading by example, placing the client above all. As a motivating and inspiring manager, you coach and work closely with your team to achieve their sales targets and maximize commercial opportunities. The Team Manager contributes to the overall success of the store by managing the performance and development of a team of Client Advisors, consistently driving retail excellence in‑store. Key responsibilities include leading, coaching, and training the team while proactively supporting them in achieving sales, KPI, and clienteling goals, and ensuring an exceptional client experience. The Team Manager is also assigned a product‑category expertise and is responsible for driving its performance across the entire store.

Responsibilities

• Drive your department team to exceed financial targets, maximize sales performance, and support the success of the entire store.
• Support the Store Manager in developing and implementing business plans through analysis of department performance and proposal of relevant action plans.
• Lead the department team to exceed KPI targets.
• Foster cross‑selling and up‑selling among product categories.
• Be present on the sales floor, ensuring the highest standard of approach and service to clients.
• Promote omni‑channel awareness, encouraging the team to use digital tools to improve client relationships and achieve business objectives.
• Develop the e‑commerce channel by responding promptly to orders and delivering a high standard of service.
• Stay up‑to‑date on market trends relevant to your department and share insights with appropriate functions.
• Ensure displays attract clients and maximize sales in accordance with company guidelines.
• Place the client above all, creating a welcoming environment and ensuring the team meets every client need.
• Foster a client‑centric mindset, developing solid client relationships and enforcing meaningful after‑sales experiences.
• Guarantee excellent client satisfaction and the highest level of service through the “Brand Selling Ceremony.”
• Proactively identify opportunities to acquire new clients and grow department sales.
• Strengthen client loyalty by supporting the team in clienteling initiatives.
• Manage customer complaints proactively to maintain positive client relationships.
• Motivate staff, promote team spirit through effective communication, and cultivate a positive, energetic environment.
• Encourage information exchange within the team and develop targeted morning briefings.
• Master all company tools and applications, including IT and digital platforms, and keep the team informed of updates.
• Train and inspire the sales team on product knowledge, sales techniques, client services, and company policies and procedures.
• Identify talent within the team, propose internal development opportunities, and coordinate with the Store Manager on development processes.
• Guarantee team development through coaching and follow‑up on individual action plans.
• Support the Store Manager in market research and mapping activities.
• Lead by example to ensure the team treats products with the highest level of care and respect in every ceremony or procedure.
• Support synergy and cooperation between front‑of‑house and back‑of‑house operations.
• Enforce company procedures on cash handling, inventory, logistics, and reporting activities requested by head office.
• Contribute to effective and efficient care of company assets.
• Provide feedback and suggestions on department needs to the Store Manager and, when necessary, to Visual Merchandising and Retail Merchandising departments.
• Guarantee an effective and efficient back‑of‑house organization for the department, protecting company assets and maintaining staff grooming standards.
• Ensure company policies and procedures are proactively applied while managing all operational activities related to the department.

Qualifications and Skills

• Strong business acumen and analytical skills.
• Comprehensive knowledge of the luxury fashion industry and its trends.
• Proven ability to drive positive client experiences and build loyalty.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to inspire and influence a team.
• Leadership and coaching skills.
• Business awareness.
• Dependability.
• Flexibility in schedule and working hours.