Team Manager

About Hone Hone is an online medical clinic at the forefront of transforming healthcare and enhancing longevity. We use cutting-edge scientific advancements to empower men and women to take control of their health and unlock their full potential. Our people are the heart of everything we do and drive our success. We approach every project through our brand values: Fight for the CustomerExecute RuthlesslyCommunicate Candidly, Clearly, and KindlyCollaborate SelflesslyPractice Calculated Risk-TakingMaximize Joy and Gratitude Hone has been fully virtual from day one and will continue to be a remote-first employer. Our Ideal Candidate Our ideal candidate is a mission-driven, motivated multi-tasker who is invested in work that is fulfilling and impactful. They embrace change and tackle challenges with enthusiasm. They have an "all-in" disposition towards work, understanding that we are a fast-paced, high-growth organization with evolving priorities. They can excel at both independent tasks and collaborative work, leading with clear and candid communication. They exhibit humble leadership—the ability to drive initiatives forward while remaining excited about continuous learning and development opportunities. They feel strongly about being part of a team that advocates for people to live longer and better lives. The Role As a Team Manager, you'll lead a team of Patient Advocates and serve as a key link between frontline operations and strategic initiatives. In this role, you'll have the autonomy to drive performance, influence process improvements, and shape both team and organizational outcomes. This is a great opportunity for someone who is passionate about developing talent, refining operations, and delivering an exceptional patient experience. Primary Responsibilities Key responsibilities for this role include (but are not limited to) the following: Lead and support a team of Patient Advocates through performance management, coaching, QA, and ongoing developmentSet clear expectations and use data to guide feedback, improve performance, and drive resultsCoach underperformers and develop high-potential team members into future leadersPartner cross-functionally to represent the voice of the Patient Advocacy teamIdentify and escalate systemic issues with proposed solutions to improve workflows and toolsDeliver direct, empathetic, and effective performance conversationsAnalyze trends to proactively address inefficiencies and refine processesHelp shape policies, SOPs, and operational strategies across the teamManage and resolve patient escalations in a timely, effective mannerCollaborate with other Team Managers to ensure consistency and elevate standardsTake ownership of your team's performance and engagement with minimal oversight Qualifications In order to qualify for this role, candidates must meet the following criteria: Required: Experience in a Patient Advocacy, Support, or adjacent operational role (current or prior)Demonstrated leadership, mentorship, or project management experienceStrong grasp of key support metrics (e.g., ticket solves, QA, CSAT, handle time)Excellent communication skills—both written and verbalStrong decision-making, time management, and organizational skillsTrack record of accountability and results-driven problem-solvingPassion for patient care, service excellence, and team growth Preferred: Previous experience managing a team or leading in a fast-paced environmentExperience working cross-functionally or on strategic initiativesFamiliarity with Zendesk, healthcare EMR, or similar toolsInterest in pursuing broader leadership roles in the future Compensation Range $55,000 - $78,000 Benefits* Hone wants our team to be in the best condition of their lives, so we offer a range of benefits including: A remote-first work environmentCompetitive compensation and equity optionsHealth, dental, and vision insurance coverageShort-term disability and basic life coverageFlexible Spending Accounts (FSAs)Lifestyle Spending Accounts (LSAs)We follow federal holidays and have uncapped time off for exempt employeesBudget for the technology tools you need (laptop, monitor, and/or special software)A focus on company-sponsored activities to foster engagement (both virtual and in-person)Waived membership fees for any Hone team members utilizing Hone productsThese benefits are available to full-time, regular employees, and not to independent contractors, part-time employees, temporary employees, or interns. We are proud to be an equal-opportunity workplace committed to building a team culture that celebrates diversity and inclusion. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Please contact us to request accommodation.