Team Manager

About the job

Louis Vuitton Tysons Galleria is seeking an innovative Team Manager who is committed to driving excellence in the Client and Team experience.

A Team Manager at Louis Vuitton is an ambassador of the Brand. You will take ownership to lead and mentor your team, build Client relationships, proactively further the achievement of sales goals and ensure that the highest level of Client experience is delivered. Our Team Managers proudly represent the Brand values and demonstrate the Louis Vuitton attitudes toward Clients and team members.

Job responsibilities

• Ensure your team delivers an outstanding experience to each client.
• Provide consistent coaching and identify tailored development and training needs.
• Support the team in building long-term Client relationships by using the different clienteling tools.
• Communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, training).
• Act as a role model demonstrating sales leadership to the team, support them with their own sales, and cultivate cross-selling and Client repurchase.
• Build and develop a personal Client portfolio.
• Ensure policies, Brand standards and grooming guidelines are communicated and implemented.

Profile

• In collaboration with the Store Director, you will have ownership of the business and team performance, driving each to success.
• To be successful in this role you must be commercially minded with an understanding of the luxury and local market, ideally gained within the retail sector.
• You must have extensive people leadership skills and a passion for exceptional customer service, continuously striving to exceed our client’s expectations.
• You must have an agile approach to your role and thrive working in a dynamic and evolving environment.

Additional information

• Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and prosper.
• We promote initiatives aimed at supporting professional equality for everyone.
• We strive to go above and beyond purely symbolic measures by building a culture passionate about meaningful strategies aimed at crafting an inclusive workforce.
• In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.