Team Leader - Resource Center
About the role
As the Team Leader of the Resource Center, you will be overseeing ServiceLink operations as part of the Information and Referral (I&R) team, who are responsible for linking individuals who need assistance with appropriate service providers and/or supplies. You will also be coordinating clinical care with clients, families, Community Partners staff, and other community providers.
Requirements
- High School Diploma or G.E.D.
- Minimum of three years of social work or case management experience, preferably in the areas of aging, disabilities, community health, nursing home, or hospital discharge planning
- Experience in customer relations, call management, information and referral, or related field that includes phone skills and preliminary assessment and triage ability of contacts
- Excellent oral and written communication skills
- Ability to utilize technology provided to perform requirements of the job
- Hold a valid driver’s license and proof of vehicle liability coverage
About You
You are a truly compassionate person that leads with your heart and lives to help others. In the face of adversity, you are the first to step forth and begin the climb to overcome challenges. Your commitment to understanding all sides of an issue and educating yourself to become a fountain of specific knowledge is something that you take great pride in. You love to learn, and sharing those lessons and information with others is truly a delight for you.
Benefits
- Competitive wages
- Paid Time Off and Holidays
- Health, Dental, and Vision insurance
- FSA Accounts
- Tuition Reimbursement
- Life and Long-term Disability Insurance
- 403(b) retirement plan
Background checks which include, but are not limited to, criminal, OIG, BEAS, and motor vehicle records are required.