Team Leader, Repair

Position Summary

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. STERIS’ On Location Team Lead role is a senior technical contributor and operational leader responsible for performing advanced surgical instrument repairs, coordinating daily service execution, and supporting technician development.

What You Will Do As A Team Lead On Location

• Perform advanced surgical instrument repair and refurbishment work, including complex and high-risk repairs, to manufacturer and Customer specifications, while maintaining required productivity and quality standards.
• Maintain daily workflow and service execution, proactively addressing bottlenecks, PMI scheduling gaps, quality risks, or documentation delays, while escalating to Area Service Manager as appropriate.
• Provide hands-on troubleshooting support and repair recommendations to Repair Technicians I–IV and leveraging Repair Technicians IV SME expertise, as needed.
• Execute and support Repair Technician training and skill development, including onboarding coordination, on-the-job training, reinforcement of standard work, and skills matrix tracking in partnership with the Area Service Manager (training ownership remains with them and IMS training governance).
• Support Customer operational assessments, including participation in tray audits, PMI-driven tray evaluations, scheduling support, and truck/mobile lab audits to ensure readiness and compliance.
• Ensure documentation, billing support, and end-of-day reporting (OAR) are completed accurately and consistently, and promote adherence to safety policies, PPE use, and completion of safety observations.

The Experience, Skills And Abilities Needed

• High school diploma or GED
• Six (6) years of relevant experience, five (5) of those being in surgical instrument repair
• Demonstrated advanced surgical instrument repair experience, typically aligned with Repair Technician III or IV capability, with the ability to perform complex repairs independently
• Experience executing training and technical coaching in a field or lab environment, including onboarding and skill reinforcement
• Previous experience supporting Preventative Maintenance Inspection (PMI) programs and interpreting PMI findings
• Previous experience participating in Customer facing operational activities such as QBRs, in services, onboarding, audits, and/or improvement initiatives
• Strong working knowledge of documentation, billing support, PMI related reporting, and OAR requirements
• Able to work flexible schedules based on Customer and business needs
• Able to lift up to 25 pounds at times and push instrument carts ranging from 100-150 pounds at times
• Able to pass a DOT medical/physical exam, comply with all DOT regulations and conduct basic box truck safety checks
• Able to achieve and maintain FMCSA and drivers license requirements

What STERIS Offers

• Extensive hands-on training and development
• Career progression path with growth and training opportunities
• Competitive pay
• Overtime opportunity
• Annual merit review and incentive plans
• Uniforms and all necessary tools provided
• Business travel and all related expenses paid
• Medical, vision, prescription, dental and life insurance
• 401(k) with a company match
• Paid time off that accrues from day one and paid holidays
• Tuition assistance

Benefits

• Comprehensive benefits package including health, well-being, and financial support
• Click here for a complete list of benefits: STERIS Benefits

Equal Opportunity Employer

We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.