Team Leader - Rental Delivery - Vail

Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years, rallying behind collaboration, teamwork, accountability, and fun above all else. Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other.

Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. Our 5 core values—Service, Simple, Purposeful, Curious, Give—form the foundation we were built on. As team members, we contribute to net-zero climate initiatives, build lifelong friendships, and create memorable customer experiences.

About the Role

Team leaders (aka shift managers) are responsible for upholding Ski Butlers customer service standards while managing the flow of day-to-day operations. No two days are the same; adapting to the environment, managing expectations, and leading by example are key qualities for this role.

Requires weekend and holiday work. Daily operations are broken into morning and evening shifts. No previous experience is required.

Responsibilities

Primary Responsibilities

• Opening and closing the shop daily
• Pre and post shift team meetings, ensuring each Ski Technician understands expectations and responsibilities for that shift
• Plan delivery routes, support calls, and pickups for the current and upcoming shift
• Respond to customer phone calls, text messages, emails, and voicemails in a timely manner
• Dispatch ski technicians on reactive support calls
• Ensure brand standards are being met daily (e.g., uniforms, vans, equipment, shop cleanliness)
• Set up the next shift for success
• Upsell existing guests via phone calls/texts in pre-delivery communication

Secondary Responsibilities

• Size guests in the proper equipment for orders as they come into our system
• Schedule work assignments for the following shift
• Provide real-time feedback and coaching, both positive and constructive, to ensure we meet our Key Customer Requirements
• Assist with labor management during slow periods
• Take reservations and issue refunds
• Assist with delivery and support service operations as needed

Benefits

• Free Alterra Mountain Company Employee Pass with unlimited access to all Alterra-owned resorts (subject to blackout dates)
• Ability to upgrade to Full or Base Ikon Pass at a heavily discounted rate
• Discounted Epic Pass (Merchant)
• Discounted access to 500+ industry brands
• Generous discounts on Rossignol/Dynastar/Lange equipment
• 401K benefit and match for all staff members over 18 years old
• Apex-MEC (minimum essential coverage) health plan available to all seasonal employees, covering:
  • Preventive visits
  • Urgent care visits
  • Free Telehealth
  • Limited hospitalization
  • Prescription drug benefits
  • Free multilingual behavioral health
• Comprehensive Employee Assistance Programs, including emotional wellbeing and work-life balance resources

Pay

$21/hour base wage, plus generous tips.