Team Leader - Rental Delivery - Breckenridge

About the role

Team leaders (aka shift managers) are responsible for upholding Ski Butlers customer service standards while managing the flow of day-to-day operations. No two days are the same as a team leader!

Requirements

Expect weekend and holiday work. Daily operations broken into morning and evening shifts. No previous experience required!

About Us

Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years, rallying behind collaboration, teamwork, accountability, and fun above all else. Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other. Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values.

Primary Responsibilities

• Opening and closing the shop daily
• Pre and post shift team meetings, ensuring each Ski Technician understands expectations and responsibilities for that shift
• Plan delivery routes, support calls and pickups for the current and upcoming shift
• Respond to customer phone calls, text messages, emails and voicemails in a timely manner
• Dispatch ski technicians on reactive support calls
• Ensuring brand standards are being met daily i.e.: uniforms, vans, equipment, shop cleanliness, etc.
• Setting up the next shift for success
• Upselling existing guests via phone calls/texts in predelivery communication

Secondary Responsibilities

• Planning work assignments for the following shift
• Real-time feedback and coaching, both positive and constructive, to ensure we are meeting our Key Customer Requirements
• Aiding labor management during slow periods
• Taking reservations and issuing refunds
• Assisting with delivery and support service operations as needed