Team Leader-Prod Serv 071332

Job Responsibilities

• Maintain and update all metrics/team boards for process teams
• Affix data collection and spreadsheets
• Assist with any team training or coordination of team training required including assembling training materials
• Attend process team meetings as needed to provide general support
• Facilitate and lead selected training and development for associates and teams as needed
• Act as a process team facilitator, utilizing team facilitation tools and techniques, when needed
• Provide support for the organization of new teams (charter, metrics, agenda, meeting minutes creation)
• Integrate quality at the source thinking and activities in daily, individual, team and project work
• Utilize quality/process tools and methodology in daily individual work
• Utilize quality/process tools and methodology on teams
• Define and document individual processes within sphere of control
• Ensure that others are trained as backups on (processes) within the area/department
• Improve processes within sphere of control
• Identify waste and rework and enact plan to improve/solve
• Check satisfaction of internal customers through use of quality tools and Customer/Supplier metrics

  Requirements

  • Minimum Education: High school diploma or equivalent
  • Minimum Experience: Proven ability to train others, proven skills using Microsoft Office suite (Word, Excel and PowerPoint)
  • Preferred Education/Skills: Foundation in training (i.e., train the trainer or quality certification), Team facilitation skills and the ability to train associates using developed training materials. Knowledge Skills And Abilities: Strong organization and record-keeping skills are required. Strong applied written and verbal communication skills. Ability to work with associates at various levels within the company. Computer skills are required. Microsoft Word, Excel and Power Point experience. Ability to work varying schedules as needed. Attention to detail is required. Ability to complete tasks with minimal supervision. Ability to work well with others.

  Behavioral Competencies

  • Ensures Accountability – Holding self and others accountable to meet commitments
  • Drive Engagement – Creating a climate where people are motivated to do their best to help the organization achieve its objectives
  • Instill Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity
  • Drive Results – Consistently achieving results, even under tough circumstances
  • Consumer/Customer Focus – Building strong customer relationships and delivering on customer-centric solutions
  • Critical Thinking – Making Sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
  • Being Resilient – Rebounding from setbacks and adversity when facing difficult situations
  • Optimize Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement