Team Leader - Operations (Licensed) - Health Insurance
Everise · United States · 1 wk ago
RemoteRemoteHealthcareFull-time
Job Requirements
- Monitor, track and evaluate associate performance based upon pre-determined Key Performance Indicators (KPI’s)
- Provide personal feedback to associate to ensure all goals are met and Everise standards are adhered to
- Be the constant presence on the production floor and actively interact with associates
- Ensure that underperforming associates meet client expectations through the creation and implementation of written action plans
- Resolve customer escalations
- Communicate between contact center management, client and associate
- Participate in associate selection and interviewing process
- Provide on-the-job or up-training as necessary to enable associates to meet Everise and client expectations
Qualifications
- Applicable Healthcare Insurance
- Licence or ability to obtain licence within 30 days of hire
- Bachelor’s degree in related field from a four-year college or university or 1 year experience in customer service or sales or equivalent combination of education and experience
- Previous call center experience preferred
- Previous supervisory or leadership experience preferred
- Proven sales experience preferred
- Proficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint and Outlook
- Excellent oral and written communication skills
- Strong organizational and interpersonal skills
Schedule
- Flexibility
Skills
- Analytical and problem-solving skills
- Strong ability to multitask
- Ability to function in a fast-paced environment
- Dependability regarding completion of assignments and attendance
Pay
- TBD
Benefits
- Shiny, growing wall of Best Place to Work awards
- 13 centers around the world
- Robust work at home program