Team Leader of Telephony Applications

The Team Leader of Telephony Applications at Edward Jones is responsible for delivering consistent, reliable, and intuitive applications and components for a custom telephony experience across the enterprise. This includes ownership of all telephony APIs and associated application UIs in both the home office and branch locations. The role leads a technical team supporting application services (REST) and some application UIs covering Zoom Phone, Vonage, ServiceNow, and other vendor APIs. The team also provides REST services to other application owners, to abstract telephony and vendor specific APIs.

What You'll Do

• Executes voice application integration with vendor and custom build applications to provide an enriched experience and improve individual capacity; translates into clear standards, priorities, and measurable outcomes.
• Leads a high-performing, multi-time-zone team of associates and contractors; fosters a culture of accountability, transparency, and resilience through regular 1:1s, coaching, development plans, and performance reviews (SMART goals, annual evaluations).
• Provides leadership during high-impact incidents; removes blockers, manages escalations, and maintains strong alignment with senior leaders, peer Team Leaders, and partner teams.
• Owns vendor relationships and performance (including SLAs for telephony APIs); partners with stakeholders (Business, RIM, Legal, platform owners) on requirements, risk, and change management while driving innovation that improves reliability, usability, and scale.
• Bring deep application development expertise (e.g., multi-vendor API architecture, Agile practices, telephony/call flows, contact center routing, databases, caching technologies like Redis/Hazelcast, Kafka) and collaborates with Technical Architects on solution design and standards.
• Owns enterprise telephony APIs and custom applications end-to-end, including delivery, governance, adoption, and scalable support; ensures a consistent, reliable user experience across home office and branch environments.

What Experience You Need

• Minimum of five years’ experience in software development
• Lead Agile teams (8–10 members); mentor team members, review code, and drive best practices
• Define architecture, standards, and lead technical decisions
• Strong Java/Spring (Boot) + REST APIs; microservices & API security
• Experience with system integrations (APIs, messaging, event-driven)
• Proven problem-solving, communication, ownership, and cross-team collaboration

Education: Bachelor’s (or equivalent experience); advanced degree a plus

Certifications: Agile/leadership certifications (CSM, SAFe, PMI-ACP, ITIL)

Skills: Telephony Knowledge (SIP, VoIP, CTI, IVR), Platform Knowledge (Genesys, Cisco, Avaya, Twilio)

Location: Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week.

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received. Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law. Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.