Team Leader- Madison Ave

About the Role

A career at Maison Valentino offers the opportunity to grow in an environment where business and creativity intersect within an inclusive, open-minded community. We seek a Team Leader to act as a brand representative, embodying Valentino’s values and mastering every stage of the client experience. This role serves as a point of reference for the sales team and partners with store management to ensure the proper implementation of all store-related activities.

Pay

This role offers an hourly rate range of $29–$33 plus commission (rate subject to change based on experience).

Responsibilities

• Sales & KPIs:
  • Meet individual sales targets and contribute to overall store sales objectives.
  • Understand the correlation between client experience steps and KPIs (e.g., styling to increase cross-selling and average ticket).
• Clienteling:
  • Focus on developing and retaining existing clients while recruiting new and potential ones.
  • Engage clients through every selling opportunity, including walk-ins, private appointments, distance sales, and partnerships.
  • Collect and enrich client data to maintain and update the prospect database.
• Product (Care & Knowledge):
  • Master the knowledge of every Valentino creation and convey engaging storytelling around products.
• Operations:
  • Perform tasks in compliance with operational guidelines (e.g., after-sales assistance, product transfers, on-hold/consignment items).
  • Support operational and administrative tasks (cycle counts, stock takes, product receiving/transfers, documentation).
  • Maintain stock organization standards.
  • Ensure implementation of store policies and procedures using company tools (Smart XP, MY-V XP, PRISM, SAP, Training App, After Sales App).
• Team:
  • Collaborate with in-store and VM teams to follow display guidelines and report relevant information to store management.
  • Support store management in executing tasks (CRM campaigns, prospect follow-ups, conversion rate action plans, VM setups).
  • Assist Client Advisors during sales initiatives and one-to-one appointments.
  • Manage sensitive situations (boutique returns, end-of-season processes, client returns, repairs, complaints) in the absence of other managers.
  • Facilitate onboarding for new hires and serve as a reference for training-related activities.
  • Collaborate with store management to assign duties, responsibilities, and shift schedules.

Core Competencies

• Operational and Task Coordination: Efficiently manage daily operations and organize tasks to ensure smooth workflow and team objectives.
• Client Insight and Engagement: Utilize deep understanding of client needs to foster meaningful interactions and strengthen relationships.
• Solution-Oriented Problem Solving: Proactively identify challenges and develop innovative solutions for team and client needs.
• Interpersonal Effectiveness and Team Alignment: Build strong relationships and align team members with common goals through communication and collaboration.
• Training: Support onboarding and identify training needs for team members.

About Valentino

The Valentino ecosystem thrives on a diverse pool of talents, where each colleague contributes uniquely to a culture of inclusivity and equality. Passion, engagement, and a sense of belonging define our multifaceted community.