Team Leader, Kitchen

About the role

As the Team Leader – Kitchen, you drive sales performance and store excellence by leading, coaching, and developing the sales team. You ensure an exceptional in-store customer experience through clienteling, Registry, CBHCC routines, and concierge coaching. You also support store operations, including events, demonstrations, brand presentation, financial auditing, scheduling, and expense management while monitoring floor activity and providing feedback to maximize team and store success.

Responsibilities

• Lead and manage associate workload in partnership with the Assistant Store Leader.
• Coach associates on performance and maintain a strong visible presence in the department.
• Support performance and development of the team to encourage professional growth.
• Provide specific and timely feedback about performance to associates and share observations with the Assistant Store Leader.
• Train and develop associates on product knowledge, selling, customer service, operations, visual standards, policies, and procedures.
• Ensure compliance with company systems, policies, and procedures, including loss prevention, security, and safety guidelines.
• Drive sales and act as the Leader On Duty (LOD).
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans, customer feedback, and associate performance.
• Ensure all customers receive gracious, quick, and efficient service by setting expectations and modeling behaviors.

Requirements

• Strong communication and interpersonal skills.
• Excellent organizational and time management skills.
• Strong problem-solving skills and demonstrated ability to drive results.
• Ability to spend significant time on the sales floor interacting with customers and associates.
• Willingness to work a full-time flexible schedule, including nights, weekends, and holidays.
• Majority of time spent ensuring smooth store operations and interacting with customers and associates.
• Serve as Leader on Duty multiple times a week.
• Support everyday operations, associate development, and performance management.

Qualifications

• 1+ years of customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems, and tablet devices.

Schedule

Full-time role requiring open availability to work flexible hours on weekdays, evenings, and weekends.