Team Leader, Kitchen

About the role

Energetic and customer-focused, the Team Leader – Kitchen drives sales performance and store excellence by leading, coaching, and developing the sales team. You ensure an exceptional in-store customer experience, guiding clienteling, Registry, CBHCC routines, and concierge coaching. Additionally, you support store operations and activations, including events, demonstrations, brand presentation, financial auditing, scheduling, and expense management, while monitoring floor activity and providing ongoing feedback to maximize team and store success.

Responsibilities

• Lead designated team and manage associate workload in partnership with the Assistant Store Leader
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area
• Support all aspects of performance and development for the designated team to encourage professional growth
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies, and procedures
• Possess a complete understanding and awareness of applicable company systems, policies, and procedures including loss prevention, security, and safety guidelines
• Focus on promoting sales and act as the Leader On Duty (LOD)
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback, and associate performance
• Ensure all customers are provided gracious, quick, and efficient service through setting expectations and modeling behaviors
• Spend significant time on the sales floor, interacting with customers, observing day-to-day operations, coaching, and helping whenever and wherever needed
• Be in the store as the Leader on Duty multiple times a week to support everyday operations and ongoing efforts like associate development and performance management

Requirements

• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong problem-solving skills
• Demonstrated ability to execute and drive results
• Ability to work a full-time flexible schedule including nights, weekends, and holidays, as needed
• Majority of time spent interacting with customers and associates in the store
• 1+ years of customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems, and tablet devices

Schedule

Full-Time roles: open availability to work flexible hours on weekdays, evenings, and weekends.