Team Leader- Forum Shops

About the Role

A Team Leader who acts as a brand representative embodying Valentino’s values and mastering every stage of the Valentino Client experience. Serves as a point of reference in supporting the sales team and extending partnership with store management to guarantee proper implementation of all store-related activities.

Responsibilities

• Sales & KPIs:
  • Meet individual sales targets and contribute to overall store sales objectives.
  • Achieve KPIs by understanding the correlation between each step of the client experience and associated metrics (e.g., applying styling to increase cross-selling and average ticket).
• Clienteling:
  • Focus on development and retention of existing clients, recruitment of new and potential clients.
  • Engage clients through walk-ins, private appointments, distance sales, and sales partnerships.
  • Exploit opportunities to collect and enrich client data, maintaining and updating the current client list.
• Product (Care & Knowledge):
  • Master the know-how of every Valentino creation and convey engaging storytelling around products.
• Operations:
  • Perform tasks in full compliance with operations guidelines (after-sales assistance, product transfers, on-hold, consignment, etc.).
  • Support execution of operational and administrative tasks (cycle counts, stock takes, product receiving/transfer, documentation).
  • Maintain up-to-standard stock organization.
  • Ensure implementation of store policies and procedures using company tools (Smart XP, MY-V XP, PRISM, SAP, Training App, After Sales App).
• Team:
  • Collaborate with in-store and VM teams, liaising with In-Store Visual to follow display guidelines.
  • Support store management in CRM campaigns, prospect registration, conversion rate and cross-selling action plans, and VM set-up preparation.
  • Assist Client Advisors during sales initiatives and OTO appointments.
  • Manage sensitive situations (boutique returns, end-of-season processes, client returns, repairs, complaints) in the absence of other managers.
  • Facilitate onboarding for new hires and serve as a reference for training-related activities.
  • Collaborate with store management to assign duties, responsibilities, and shift schedules to Client Advisors.

Core Competencies

• Operational and Task Coordination: Efficiently manages daily operations and organizes tasks to ensure smooth workflow and timely achievement of team objectives.
• Client Insight and Engagement: Utilizes deep understanding of client needs and behaviors to foster meaningful interactions and strengthen relationships.
• Solution-Oriented Problem Solving: Proactively identifies challenges and develops innovative, effective solutions for team and client needs.
• Interpersonal Effectiveness and Team Alignment: Builds strong relationships and ensures team alignment with common goals through effective communication and collaboration.
• Training: Ensures proper onboarding for all team members, supports identification of training needs, and suggests improvements to the Store Manager.

About Valentino

The Valentino ecosystem is home to a diverse pool of talents, where each colleague contributes unique attributes to nurture a culture of inclusivity and equality. Inspiring a sense of belonging, passion, and engagement are the foundations of our inclusive and multifaceted world.