Team Leader

About the Role

The Team Leader contributes to the success of the company by assisting in the daily operations of the restaurant. This role is responsible for directing the operation in the absence of the General Manager and/or Assistant Manager while maintaining high standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader handles issues with team members, food suppliers, and guests directly and escalates them to management when necessary.

Responsibilities

• Provide supervision during assigned shifts to ensure a positive experience and atmosphere for team members and guests.
• Manage both Front of House (FOH) and Back of House (BOH) shift responsibilities to control daily labor costs as assigned by management.
• Monitor speed of service to ensure a positive guest experience.
• Address guest comments and complaints.
• Supervise daily shifts to maintain company standards, product quality, and cleanliness.
• Assist in the ongoing training of team members, including new hires, to ensure adherence to company procedures and processes.
• Encourage adherence to uniform policy and standards.
• Ensure proper cash handling procedures are followed.
• Open and close the restaurant in the absence of upper management.
• Perform all other duties as assigned by management.

Requirements

• High School Diploma or equivalent.

Job Type

Hourly