Team Leader, Engagement

This job posting is anticipated to remain open for 30 days from 22-Oct-2026 and may close early due to applicant volume.

About the role

Edward Jones is a Fortune 500 financial services firm with over 9 million clients and 20,000 financial advisors across the U.S. and Canada. As a privately-owned partnership, the firm focuses on clients rather than shareholder returns, guided by the purpose: "We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society."

The Senior Team Leader, Field Program Management, Engagement & Recognition reports to the Director for Field Program Management (Activation and Engagement). This role leads segments of firm-wide recognition and engagement programs aligned with broader engagement strategies, organizational goals, and values. It plays a critical part in fostering a culture of appreciation and engagement through leadership of innovative strategies and programming that enhance firm culture. The role also leads teams of Engagement Specialists and Coordinators focused on program design, program management, and program evaluation of critical event and recognition strategies.

Responsibilities

• Lead strategy and teams (formal and matrix for complex programs) responsible for designing, implementing, and executing comprehensive internal and external recognition programs and engagement strategies for field stakeholders in current state while also being strategic about future program enhancements (continuous improvement) aligned with firm transformation.
• Oversee design and execution of annual program strategies that support employee engagement, drive forward outcomes for field and organizational priorities that align with firm values.
• Ensure effective planning and delivery of event, engagement, recognition, and award programs and initiatives, ensuring high-quality execution.
• Collaborate with cross-functional and matrix teams to integrate programs, strategies, and processes into broader engagement efforts.
• Monitor and evaluate the effectiveness of programs, using data-driven insights to refine strategies.
• Serve as a subject matter expert on recognition and engagement best practices and trends within the financial services industry.
• Partner with leadership to ensure recognition and engagement initiatives are inclusive and equitable across all levels of the organization.
• Manage budgets and resources for recognition and engagement programs.
• Provide guidance, leadership, and training to engagement specialists and firm leaders on effective recognition and engagement/event best practices.
• Support firm-wide culture initiatives by aligning strategies with broader engagement goals.
• Maintain compliance with internal policies and external regulations related to recognition programs.

Requirements

• Strong communication skills
• People leadership skills and experience
• Must have executive presence
• Program management experience

Benefits

• Medical and prescription drug coverage
• Dental coverage
• Vision coverage
• Voluntary benefits (accident, hospital indemnity, critical illness)
• Short- and long-term disability (provided at no cost to associates)
• Basic life insurance (provided at no cost to associates)
• Basic AD&D coverage (provided at no cost to associates)
• 401(k) retirement plan
• Health savings account (HSA)
• Flexible spending account (FSA)
• Ten paid holidays
• 15 days of vacation for new associates beginning on January 1 of each year
• Sick time
• Personal days
• Paid day for volunteerism
• Eligibility for bonuses and profit sharing
• Employee Assistance Program (available to all associates)