Team Leader, Customer Experience & Outreach

About the Role

Your upbeat attitude and ability to engage customers keeps the sales floor energized and Sales Associates motivated. Under the direction of the Assistant Store Leader, Design & Trade, you lead your team to meet daily sales goals and exceed customer expectations. With a constant eye on the sales floor, you adjust staffing as needed to ensure every customer receives personal attention. You act as a mentor, coaching and developing creative ways to encourage your team to meet sales goals and deliver top-notch performance daily. You provide productive feedback and thoughtful guidance to Sales Associates, grooming them for advancement on the sales team.

Responsibilities

• Lead designated team and manage associate workload in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• Support all aspects of performance and development for the designated team to encourage professional growth, in coordination with the Assistant Store Leader.
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader.
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual merchandising, policies, and procedures.
• Possess a complete understanding and awareness of applicable company systems, policies, and procedures, including loss prevention, security, and safety guidelines.
• Focus on promoting sales and act as the Leader On Duty (LOD).
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback, and associate performance.
• Ensure all customers are provided gracious, quick, and efficient service through setting expectations and modeling behaviors.

Requirements

• Strong communication and interpersonal skills.
• Excellent organizational and time management skills.
• Strong problem-solving skills.
• Demonstrated ability to execute and drive results.
• Required to spend significant time on the sales floor, interacting with customers, observing day-to-day operations, coaching, and assisting as needed.
• Ability to work a full-time flexible schedule, including nights, weekends, and holidays.
• Majority of time will be spent interacting with customers and associates in the store to ensure smooth operations.
• Ability to serve as the Leader on Duty multiple times a week.
• Hourly team members and leaders from multiple departments will rely on you for everyday operations, associate development, and performance management.

Qualifications

• 1+ years of customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems, and tablet devices.

Schedule

Full-Time roles require open availability to work flexible hours on weekdays, evenings, and weekends.