Team Leader, Customer Experience & Outreach

Energized and Customer-Focused

The Team Leader – Customer Experience & Outreach drives sales performance and store excellence by leading, coaching, and developing the sales team. Reporting to the Assistant Store Leader – Design & Trade, you recruit, train, and mentor associates, including holiday hiring support and performance management. You ensure an exceptional in-store customer experience, guiding clienteling, Registry, CBHCC routines, and concierge coaching. Additionally, you support store operations and activations, including events, demonstrations, brand presentation, financial auditing, scheduling, and expense management, while monitoring floor activity and providing ongoing feedback to maximize team and store success.

What You'll Bring to the Table

• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong problem-solving skills
• Demonstrated ability to execute and drive results
• Ability to work a full-time flexible schedule including nights, weekends, and holidays, as needed
• Majority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothly
• Ability to be in the store as the Leader on Duty multiple times a week
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends

Requirements

• 1+ years customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices