Team Leader, Community Mental Health

About the role

As a Team Leader, you will supervise a dynamic team of 3–6 Community Support Specialists (ACT) as they provide mental health services in the community. This includes sharing case management duties within the team and leading by example while working directly with clients, providing guidance, and growing the clinical skills of your CSS team. Team Leaders hold a unique position within Thresholds: they provide direct service while keeping an eye on the overarching goals of the program. You and your team will remove barriers to mental healthcare through case management: connecting clients with resources and helping them navigate complex systems. You will help clients strengthen daily living skills as you drive them to doctors’ appointments, to benefits offices, or to the grocery store. You will collaborate with clients to create plans for symptom management and teach coping skills that support clients in reclaiming their lives. Team Leaders contribute to the program’s network of resources by establishing and maintaining community relationships.

Responsibilities

• Supervise a team of 3–6 Community Support Specialists
• Share case management duties and lead by example while working directly with clients
• Provide guidance and grow the clinical skills of your CSS team
• Establish and maintain community relationships to expand the program’s network of resources
• Drive clients to appointments and help them navigate complex systems
• Collaborate with clients to create symptom management plans and teach coping skills
• Engage and motivate staff during regular team meetings and supervision
• Provide direct feedback, coach staff to meet billing targets, and drive collaboration on client care
• Help staff work through challenges

Requirements

• Passion for mental health advocacy
• Strong communication and teaching skills
• Adaptability to staff and client needs
• Superb time management and organizational skills
• A valid driver’s license, current car insurance, and a car for daily use
• Willingness to provide transportation to clients in your personal car

Qualifications

• High school diploma or GED certificate and 5 years of supervised clinical experience
• Bachelor’s degree in Psychology, Social Work, or related field
• Bachelor’s degree in an unrelated field and 2 years of supervised clinical experience
• Master’s degree in Psychology, Social Work, or related field
• Previous supervisory experience preferred

Benefits

• Competitive pay: Salary Range $70,400 – $76,100 annually, commensurate with education and experience
• $1,000 salary increase for CRSS
• Generous paid time off and dental, vision, and four medical insurance plans
• 403(b) retirement plan with 3% employer match
• Robust employee assistance program (EAP)
• Mileage reimbursement
• Cell phone reimbursement (up to $50/month)
• Public service loan forgiveness eligibility
• Supervision for clinical licensure at no cost (LSW, LCSW, LPC, LCPC)
• Reimbursement for licensure and licensure renewal