Team Leader

About the Role

The Team Leader is responsible for supporting store leadership, delivering Legendary Service, coaching team members, and owning assigned sales‑floor presentation areas. In the updated operating model, Team Leaders are expected to be top‑selling team members and have clear ownership of Power Panels, Clipstrips, Endcaps, clothing recovery, and assigned BOPIS/OMNI support based on store needs.

Essential Duties and Responsibilities

• Maintain regular and predictable attendance; work scheduled shifts and be able to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
• Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, team‑member coaching, and accountability for execution.
• Use A+ Coaching routines to develop team members, improve selling behaviors, and reinforce consistent operating standards.
• Model selling behaviors as one of the top‑selling team members in the store.
• Own Power Panel execution, maintenance, replenishment, signing, and recovery.
• Own Clipstrip execution, maintenance, replenishment, signing, and recovery.
• Own Endcap execution, maintenance, signing, and recovery.
• Own full weekly clothing department recovery, including assigned standards and follow‑up.
• Support BOPIS/OMNI execution, including picking, staging, customer handoff, and follow‑up as assigned.
• Lead assigned team members during shifts, including task delegation, follow‑up, service expectations, and safe work practices.
• Support front‑end, sales‑floor, recovery, and customer‑engagement routines as assigned by the Store Manager or Sales Manager.
• In stores under $9M, report through and receive direction from the Store Manager for assigned area ownership; in stores over $9M, report through and receive direction from the Sales Manager.
• Support store recovery while recognizing Power Panels, Clipstrips, Endcaps, and clothing are owned and maintained through Team Leader area ownership rather than the general recovery SOP.
• Operate cash register/computer, forklift, and other equipment as needed; assist customers with loading purchases.
• Complete all documentation associated with the above duties accurately and timely.
• Obtain licenses or certifications as needed by the business.
• May be required to perform other duties as assigned.

Required Qualifications

• Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred.
• Supervisory experience preferred.
• Must be at least 18 years of age and possess a valid driver’s license.
• High school diploma or equivalent is preferred, but not required.
• Regardless of education level, must be able to read, write, and count accurately.

Preferred Knowledge, Skills, and Abilities

• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Ability to perform and execute principal responsibilities of team members.
• Ability to read, write, and count accurately for documentation.
• Strong written and verbal communication skills for effective interaction with team members and customers.
• Ability to process information/merchandise through the point‑of‑sale system.
• Ability to handle and be in contact with birds/poultry.
• Ability to successfully complete training and certification to dispense propane (not required for employees under 18).
• Ability to travel as required in support of district needs.
• Ability to drive or operate a vehicle for business needs.

Working Conditions

The working environment is generally inside with moderate noise, adequate lighting and temperature, and hard‑surface indoor floors and outdoor lots (concrete, asphalt). Shifts vary by store, typically ranging from a minimum of 4 hours to over 10 hours. Employees must promote a safe and productive environment for team members and customers and adhere to company safety training and guidelines. Outdoor work in adverse weather conditions may be required.

Physical Requirements

• Move and transfer merchandise weighing up to 50 lb throughout the store.
• Push and pull merchandise up to 2,000 lb with the assistance of proper material‑handling equipment (e.g., pallet jack).
• Occasionally lift or reach merchandise overhead.
• Frequent standing, kneeling, twisting, crouching, squatting, bending, stooping, and climbing ladders.
• Ability to move throughout the store for an entire shift and safely access all areas (selling floor, side lot, stock area, register area).
• Operate store equipment such as dollies, hand trucks, forklifts, balers, computers, and cash registers (forklift and baler operation not required for employees under 18).
• Maintain non‑sedentary activity level throughout the shift.

Benefits

Tractor Supply offers a comprehensive total‑reward package that includes medical, dental, and vision coverage; company‑paid life and disability insurance; paid parental leave; tuition reimbursement; and family‑planning resources such as adoption and surrogacy assistance. Full‑time and part‑time team members are eligible, with part‑time new hires gaining eligibility after averaging at least 15 hours per week during a 90‑day look‑back period.