Team Leader

About the role

SpinXpress is a rapidly expanding, innovative laundry brand dedicated to transforming the laundry experience. The Team Leader is integral to daily operations, inspiring the team, cultivating a positive atmosphere, and ensuring every customer has an excellent experience while driving a culture of excellence and supporting growth.

Responsibilities

• Lead by example and empower the team to deliver outstanding service.
• Maintain a pristine and inviting store environment.
• Oversee daily operations, ensuring consistency, high quality, and optimal customer service levels.
• Foster a fun, collaborative workplace where team members thrive.
• Develop and motivate the team to execute the SpinXpress Way by delivering exceptional customer experiences.
• Create a workplace culture consistent with SpinXpress’s goals, mission, vision, and values.
• Recruit, interview, select, hire, and employ an appropriate number of people for the team.
• Coach, mentor, and develop the team, including overseeing new employee onboarding.
• Schedule staff effectively to meet and exceed day‑to‑day operations.
• Handle cash management and transactions accurately.
• Provide oversight and direction to all team members in accordance with SpinXpress policies and task lists.
• Participate in and execute promotional programs.
• Provide a consistent quality product to the customer while keeping costs low.
• Address customer concerns, issues, and claims in a timely and satisfactory manner.
• Maintain a good visual presentation of retail products, ensuring sufficient assortment and inventory levels.
• Train employees in processing sales and upselling to customers.
• Maintain a safe environment inside and outside the store by following proper security procedures and prioritizing employee and customer safety.
• Empower employees to take responsibility and expect accountability with consistent feedback.
• Develop strategies that team members can use to better reach project goals.
• Assign tasks to team members and validate completion.
• Determine completion timelines and monitor progress to keep projects on track.
• Communicate clear instructions to team members.

Qualifications

• Minimum of 2 years of leadership experience.
• Experience in retail, hospitality, or food service is advantageous.
• Excellent communication and confident negotiating skills.
• Strong organizational skills to give the team direction.
• Knowledge and experience with inventory management.
• Constant drive to improve user experience and internal processes.
• Flexible schedule; willingness to work holidays, weekends, evenings, and on‑call as necessary.
• History of achieving and consistently exceeding professional goals.
• Enjoyment of a dynamic job where no task is above or below you.
• Demonstrated leadership skills and a passion for customer satisfaction.
• Team‑first mentality and desire to uplift colleagues.
• Eagerness to grow with a brand making significant industry advancements.

Benefits

• Competitive hourly pay complemented by performance‑based bonuses.
• Flexible and reliable scheduling options.
• A supportive, relaxed work culture that values teamwork and professional development.

Pay

Compensation: $16 hourly.

Schedule

Flexible schedule with availability required for holidays, weekends, evenings, and on‑call periods.