Team Leader

About the role

SpinXpress is a fast-growing, forward-thinking laundry brand on a mission to change the way people experience doing laundry. We’re all about making laundry simple, convenient, and even enjoyable—with clean, modern spaces and a focus on top-tier service. What truly sets us apart? Our passionate team, commitment to quality, and dedication to delivering an unmatched customer experience.

As a Team Leader, you’ll be at the heart of daily operations—motivating your team, creating positive energy, and ensuring every customer leaves with a great experience. You’ll help drive our culture of excellence and play a key role as we continue to expand.

Responsibilities

• Develop and motivate the team to execute the SpinXpress Way by delivering exceptional customer experiences.
• Create a workplace culture that is consistent with SpinXpress's goals and identify the mission, vision, and values of SpinXpress.
• Recruit, interview, select, hire, and employ an appropriate number of people for your team.
• Coach, mentor, and develop the team, including overseeing new employee onboarding.
• Schedule staff effectively to meet and exceed day-to-day operations and maintain optimal customer service levels.
• Handle cash management and transactions accurately.
• Provide oversight and direction to all team members in accordance with SpinXpress Policies and the Task List.
• Participate in and execute promotional programs.
• Provide a consistent quality product to the customer while keeping costs low.
• Address customer concerns, issues, and claims in a timely and satisfactory manner.
• Maintain a good visual presentation of retail products at all times; keep sufficient assortment and inventory levels.
• Train employees in processing sales and upselling to customers.
• Maintain a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.
• Empower employees to take responsibility and expect accountability with consistent feedback.
• Develop strategies that team members can use to better reach a project’s goal.
• Assign tasks to team members and validate completion.
• Determine the completion timeline and monitor progress to keep the project on track and on schedule.
• Communicate clear instructions to team members.

Qualifications

• Minimum of 2 years of leadership experience.
• Excellent communication skills.
• Confidence and skillful negotiating skills.
• Strong organizational skills to give the team direction.
• Knowledge and experience with inventory management.
• A constant drive to improve the experience of our users and our internal processes: "How can I make things better?"
• Schedule is flexible, and you will be willing to work holidays, weekends, evenings, and on-call when necessary.
• History of achieving and consistently exceeding professional goals.
• Enjoy being in a dynamic job where no task is above or below you.
• Leadership skills and a passion for customer satisfaction.
• A team-first mindset and a drive to uplift those around you.
• A desire to grow with a brand that’s making waves in the industry.
• Experience in retail, hospitality, or food service is a plus.

Benefits

• Competitive hourly pay + performance-based bonuses.
• Flexible and dependable scheduling.
• A relaxed, supportive work culture that values teamwork and growth.
• On-the-job training.

Pay

Compensation: $16 hourly.

Schedule

Flexible schedule required; willingness to work holidays, weekends, evenings, and on-call as necessary.