Team Leader

Min USD $100,000.00/Yr. Max USD $100,000.00/Yr.

About the role

A wonderful opportunity for an experienced mental health professional to assume a leadership role on one of Governor’s newly launched innovative Safe Options Support (SOS) teams, which will provide comprehensive care to street homeless or subway-dwelling individuals. The multi-disciplinary SOS team will consist of a Team Leader, Licensed Clinicians, Care Managers, a Registered Nurse, and a Peer Specialist. The team will support program participants in the community through the application of the highly acclaimed Critical Time Intervention, an evidence-based model of care.

The Team Leader will initially be responsible for the successful implementation of the program model and then managing the day-to-day operations of the critical support team. The Team Leader will ensure that staff feel supported and empowered as they conduct community outreach on the streets and subways and provide post-housing care coordination to participants. Member choice, harm reduction, non-coercion, flexibility, and person-centered core elements are essential to this team and should be reflected in the Team Leader’s management style.

The Team Leader will develop and maintain collaborative relationships with community partners including the Department of Homeless Services, MTA, local law enforcement, community hospitals, existing outreach teams, and housing providers. The role requires significant multi-tasking in a fast-paced, challenging environment and offers the opportunity to enhance management and supervisory experience while demonstrating skills in a high-profile program.

The role requires field-based work, periodic on-call coverage, and a willingness to work flexible hours. This is an exciting opportunity for a leader looking to transform community healthcare in NYC and make lasting positive changes in the lives of homeless New Yorkers.

Responsibilities

• In partnership with the State Office of Mental Health and the central SOS Hub team, oversee the creation of a multi-disciplinary SOS community support team.
• Manage the day-to-day operations of the team in accordance with internal and external regulatory standards and guidelines.
• Coordinate program outreach at known “hang-outs” or “hot spots” within the transit system or during an inpatient hospital admission or emergency department visit, including involvement in transition planning and needs assessment of community transition supports.
• Develop meaningful and lasting partnerships with key community stakeholders including MTA Station Managers, local hospitals, NYPD, shelter operators, and housing providers.
• Facilitate case reviews on ‘members at risk’ with community partners and document recommendations.
• Oversee and/or conduct internal audits and case record reviews on a regular basis to measure compliance with regulatory and contract standards; report aggregated findings and recommendations to the SOS Hub QPM Department on gaps in care or areas for continued improvement.
• Assist with the identification, development, implementation, and completion of quality improvement projects that address barriers to care.
• Ensure that internal and external regulatory agency standards and requirements are met.
• Manage recruitment of staff and address staff performance-related issues in accordance with organizational policies and procedures.
• Provide regular individual and group supervision to a multi-disciplinary team; orient new team members to policies and procedures and provide ongoing training and mentorship.
• Coordinate weekly staff schedules to ensure adequate staff coverage.
• Manage SOS team’s on-call requirements to ensure 24/7 crisis response is available.
• Work with SOS Hub’s Single Point of Access department to identify eligible participants and report on enrollment outcomes and staff assignment.
• Work with all stakeholders (members, network, families, and government staff) in a caring and respectful manner, with due understanding of and consideration for cultural differences.
• Additional responsibilities as assigned by immediate supervisor or division head.

Requirements

• Master’s degree or higher in Social Work, Mental Health Counseling, Public Administration, Nursing, Public Health, Public Policy, or a related field.
• Minimum of 3 to 5 years post-masters work experience in the behavioral health and criminal justice field with progressively increasing responsibilities, preferably with the target population.
• Experience managing and supervising program staff in a community mental health setting.
• Knowledge of counseling principles and methods for mental illness and substance use disorders.
• Knowledge of treatment, rehabilitation, and community support programs as they relate to recipients, families, and staff.
• Knowledge of techniques for identifying, assessing, and preventing potentially violent behavior, including crisis management and de-escalation techniques.
• Ability to develop, evaluate, implement, and modify treatment interventions to meet the needs of individual recipients.
• Ability to prepare accurate and timely reports.
• Computer proficiency in Health Information Technology and Microsoft applications such as MS Word, Excel, and PowerPoint.

Preferred Qualifications & Skills

• Previous management and supervisory experience.
• Experience working with homeless and/or precariously housed populations.
• Knowledge of homeless resources, NYC shelter systems, and MTA transit systems.
• Bilingual English/Spanish.

Benefits

From health and wellness resources to generous PTO, professional development, and more, S:US invests in employees. Benefits include:

• Health and wellness resources
• Generous paid time off (PTO)
• Professional development opportunities