Team Leader

About the Role

The Team Leader contributes to the success of the company by assisting in the daily operations of the restaurant. In the absence of the General Manager and/or Assistant Manager, the Team Leader directs operations while maintaining high standards of food quality, service, cleanliness, safety, and sanitation. This role handles issues with team members, food suppliers, and guests directly, escalating to management when necessary.

Responsibilities

• Provide supervision during assigned shifts, ensuring a positive experience and atmosphere for team members and guests.
• Manage both Front of House (FOH) and Back of House (BOH) shift responsibilities to control daily labor costs as assigned.
• Monitor speed of service to ensure a positive guest experience.
• Address guest comments and complaints.
• Supervise daily shifts to maintain company standards, product quality, and cleanliness.
• Assist in the ongoing training of team members, including new hires, to ensure adherence to company procedures and processes.
• Encourage adherence to uniform policy and standards.
• Ensure proper cash handling procedures are followed.
• Open and close the restaurant in the absence of upper management.
• Perform all other duties as assigned by management.

Requirements

• High School Diploma or equivalent.
• Hourly position.