Team Leader

About the role

Primark is seeking an in‑store Team Leader to drive sales and deliver an outstanding customer experience. You will lead, motivate, and develop a team of colleagues, collaborate with management to support daily store operations, uphold operational standards, and foster a high‑performing, inclusive culture.

Responsibilities

• Maintain strong stock levels and size availability to maximize sales and meet customer expectations.
• Deliver excellent store standards by ensuring the sales floor is well‑presented, merchandised, and fully replenished.
• Allocate daily tasks and support schedules so colleagues are productive, engaged, and focused on the right priorities.
• Oversee key customer areas and ensure a fast, friendly, and efficient shopping experience.
• Support day‑to‑day store operations, including opening, closing, and store duty management when needed.
• Review customer service feedback, handle customer issues professionally, and escalate when appropriate.
• Coach, motivate, and support colleagues through effective communication, recognition, onboarding, and ongoing development.
• Ensure pricing, signage, markdowns, stockroom organization, and safety checks are completed accurately and in line with operational standards.

What You’ll Get

Primark provides a robust onboarding period, tools to excel, competitive benefits, and work‑life balance to support your success both in‑store and outside of work.

What You’ll Bring

• Ability to lead, motivate, and manage a team effectively, fostering a positive and supportive environment.
• Strong customer service skills with the ability to deliver a great shopping experience and resolve issues confidently.
• Good organizational and time‑management skills, with the ability to prioritize and manage multiple tasks.
• Problem‑solving ability, adaptability to changing store needs or customer demands.
• Clear and effective communication skills for interacting with customers, colleagues, and management.
• Confidence using retail technologies, including cash registers, self‑checkouts, tablets, and handheld POS devices.
• Proficiency in oral and written English to provide instruction, coaching, safety guidance, and exceptional customer service.

Pay

The estimated pay range for this role is $27.00 – $28.50 per hour. The final base pay will consider internal equity, geographic region, knowledge, skills, experience, and other factors.