Team Leader

About the Role

This is a full-time supervisory position responsible for the daily management of residential operations, including compliance with all state and federal laws, supervising staff, working assigned shifts, and overseeing the care of individuals and agency properties. The Team Leader reports directly to the Residential Manager, Director of Member Services, and the Executive Director.

Responsibilities

• Assure that all requirements are being met in accordance with all licensing and governing entities.
• Perform interviews and complete agency paperwork for hiring new staff.
• Responsible for direct supervision of staff.
• Implement and monitor training of introductory staff, including completion of training objectives.
• Discipline staff when performance falls below standards, up to and including termination.
• Evaluate staff in accordance with agency policies.
• Schedule staff hours to ensure all individuals' needs are met and budgeted hours are maintained.
• Work on-site or with individuals served as-needed and assigned.
• Manage all complaints/grievances presented by staff/persons served.
• Oversee safety and security of staff, persons served, and agency properties.
• Act as a liaison with the Residential Manager and the Director of Member Services as it pertains to all operations and daily routines.
• Ensure all staff consistently train, teach, and assist individuals served as outlined in their Person-Centered Plan.
• Responsible for orientation of new residents and assist with the completion of skills assessments.
• Communicate all pertinent information to the Residential Manager and/or the individual's assigned Program Coordinator to ensure quality care.
• As requested, assist with reading and auditing documentation and data collection per person served to ensure completion in accordance with agency policies and Medicaid rules and regulations.
• As requested, attend individual's annual staffing and share pertinent information regarding the person receiving services.
• Work with Residential Manager to maintain expenditures at reasonable levels and obtain approval for purchases in accordance with established policies.
• Chair staff meetings and schedule staff to attend any needed training sessions.
• Remain informed of all programming and administrative information by attending all required meetings and training and by reading and sharing any pertinent information.
• As assigned, assist with supervising and monitoring the finances of individuals served.
• Supervise daily care of individuals served to ensure quality care.
• Coordinate health care for individuals served to ensure quality care.
• Serve on agency committees as assigned by Residential Manager and the Director of Member Services.
• Verify accuracy and compute totals of chore sheets and reimbursement forms.
• Verify and approve staff time worked on the Paylocity timekeeping system.
• Complete monthly census for client billing.
• As requested, assist with the completion of all Social Security and DHS paperwork as needed to maintain individual's eligibility for services.
• Assist individuals receiving services with their activities of daily living, such as, but not limited to, meal preparation, laundry, housekeeping, toileting, and bathing.
• All other duties as assigned by the Residential Manager, the Director of Member Services, and the Executive Director.

Qualifications

• Must have at a minimum a high school diploma or G.E.D.
• If required, must have or be willing to obtain education/training that would meet the qualifications needed to be an RCF Group Home Administrator.
• Prefer two years' experience in residential services.
• Prefer two years supervisory experience.
• Must possess strong, positive leadership skills.
• Ability to exercise sound judgment when the situation requires an immediate decision involving either staff, individuals served, or agency properties.
• Successful completion of pre-employment physical and TB test when hired, and as required every four years thereafter.
• Successful completion of pre-employment drug testing.
• Ability to perform routine household duties such as vacuuming, mopping, and use of cleaning agents.
• Must be willing to work with individuals that have behavior disorders which may result in the display of aggressive behaviors.
• Must have the desire to work as a member of a team.
• Must possess good written and verbal communication skills.
• Must be able to obtain and maintain a valid Iowa Chauffeur's license and maintain an acceptable driving record as determined by the agency's insurance carrier.
• Each employee of the Residential Department must be physically capable of assisting an individual to regain their balance/transfer from a sitting or prone position and ensure the physical safety of an individual that may have a physical disability or seizure disorder. Whenever possible staff should seek out assistance from fellow employees.

Physical Requirements

• Must be able to travel from place to place, up to 70 miles round trip.
• Must be able to enter individuals' homes that may or may not be accessible to everyone.
• Must be able to work a full schedule as needed and assigned.
• Must be able to carry supplies as needed to complete job duties.
• Must be able to provide physical care as needed to individuals during direct care duties.
• Ability to physically assist an individual to regain balance or to transfer from a sitting, standing, or prone position.
• Demonstrate ability to perform needed household tasks such as vacuuming, mopping, and the use of household cleaning agents.
• Must be able to lift 70 pounds.