Team Leader

About the role

SpinXpress is a fast‑growing, forward‑thinking laundry brand on a mission to change the way people experience doing laundry. We make laundry simple, convenient, and even enjoyable with clean, modern spaces and a focus on top‑tier service. As a Team Leader, you’ll be at the heart of daily operations—motivating your team, creating positive energy, and ensuring every customer leaves with a great experience. You’ll help drive our culture of excellence and play a key role as we continue to expand.

Responsibilities

• Lead by example and support your team in delivering outstanding service
• Maintain a clean, welcoming store environment
• Oversee daily operations with attention to consistency and quality
• Foster a fun, collaborative workplace where people love to work
• Develop and motivate the team to execute the SpinXpress Way by delivering exceptional customer experiences
• Create a workplace culture consistent with SpinXpress's goals and identify the mission, vision, and values
• Recruit, interview, select, hire, and employ an appropriate number of people for your team
• Coach, mentor, and develop the team, including overseeing new employee onboarding
• Schedule staff effectively to meet and exceed day‑to‑day operations and maintain optimal customer service levels
• Handle cash management and transactions accurately
• Provide oversight and direction to all team members in accordance with SpinXpress Policies and Task Lists
• Participate in and execute promotional programs
• Provide a consistent quality product to the customer while keeping costs low
• Address customer concerns, issues, and claims in a timely and satisfactory manner
• Maintain a good visual presentation of retail products at all times; keep sufficient assortment and inventory levels
• Train employees in processing sales and upselling to customers
• Maintain a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety
• Empower employees to take responsibility and expect accountability with consistent feedback
• Develop strategies that team members can use to better reach a project’s goal
• Assign tasks to team members and validate completion
• Determine the completion timeline and monitor progress to keep the project on track and on schedule
• Communicate clear instructions to team members

Qualifications

• Minimum of 2 years of leadership experience
• On‑the‑job training
• Excellent communication skills
• Confidence and skillful negotiating skills
• Strong organizational skills to give the team direction
• Knowledge and experience with inventory management
• Constant drive to improve the experience of our users and internal processes (“How can I make things better?”)
• History of achieving and consistently exceeding professional goals
• Enjoy being in a dynamic job where no task is above or below you
• Willing to work holidays, weekends, evenings, and on‑call when necessary

Skills

• Leadership skills and a passion for customer satisfaction
• Team‑first mindset and a drive to uplift those around you
• Desire to grow with a brand that’s making waves in the industry

Benefits

• Performance‑based bonuses
• Relaxed, supportive work culture that values teamwork and growth

Pay

$22 hourly

Schedule

Flexible and dependable scheduling; willing to work holidays, weekends, evenings, and on‑call as needed.