Team Leader

About the Company

West Coast Convenience is the parent company of Loop Neighborhood Market, Poppy Market, and other gas brands. Headquartered in Union City, CA, we operate a growing network of convenience stores, fuel stations, and car washes across California. Founded in 1978, the company also develops real estate and owns and operates its locations. We are committed to delivering high-quality, better-for-you products, and an exceptional store experience, guided by our core values: People, Teamwork, Communication, Training, Results Matter, Fun, Customer-Centered, and Safety.

About the Role

As Team Leader, you are responsible for the store’s overall success in a hands-on leadership role focused on performance, operations, and customer experience. You will:

• Lead the team with strong business acumen
• Drive sales and profitability across all departments
• Ensure operational excellence in a fast-paced environment
• Deliver a consistent, high-quality customer experience
• Maintain focus on inventory, retail technology, and safety

The Team Leader sets the tone for the store by modeling our Core Values, building a strong team culture, and ensuring every shift runs efficiently and safely.

Responsibilities

Team Leadership & Development

• Hire, train, coach, and retain a strong team
• Set expectations, drive accountability, and build a positive team culture
• Create schedules that support the business and control labor costs

Operations Management

• Oversee daily operations, cash handling, and store readiness
• Maintain cleanliness, safety, and equipment functionality

Sales & Profitability

• Drive sales through merchandising, availability, and service
• Manage inventory, expenses, and store performance

Customer Experience

• Deliver excellent service and resolve customer issues promptly
• Maintain a welcoming, customer-first environment

Compliance & Safety

• Follow company policies and all safety and regulatory standards
• Promote a safe, secure environment for employees and customers

Perform additional duties as assigned.

Requirements & Qualifications

• High school diploma or equivalent
• 9–12 months of leadership experience in retail, convenience, or a similar fast-paced environment, or equivalent education and experience
• Strong leadership, communication, problem-solving, and basic math skills
• Ability to multitask, adapt quickly, and manage sales, expenses, and inventory
• Reliable transportation, valid driver’s license, and insurance
• Willingness to work flexible hours, including nights, weekends, and holidays
• Motivated to contribute to a performance-driven team
• Must be 21+ years of age

Physical Requirements

The Team Leader position requires constant standing, bending and reaching with a moderate amount of manual dexterity, and frequent lifting up to 50 pounds. The Team Leader must be comfortable working in varied environments, which include outdoor areas during hot summer conditions as well as cold indoor spaces, such as walk-in freezers.

Benefits

• Employees with 6 months to 3 years of service: 0.10 cents off per gallon of fuel (max 20 gallons, 2 fill-ups per week)
• Employees with 3 to 5 years of service: 0.30 cents off per gallon of fuel (max 20 gallons, 2 fill-ups per week)
• Employees with 5+ years of service: 0.40 cents off per gallon of fuel (max 20 gallons, 2 fill-ups per week)

Management reserves the right to revise or change this position description at any time. The company reserves the right to run background checks as a condition of employment.