Team Leader
Loop Neighborhood · Santa Rosa, CA · 1 mo ago
On-siteInformation TechnologyFull-time
About the role
As Team Leader, you are responsible for the store’s overall success in a hands-on leadership role focused on performance, operations, and customer experience. Lead the team with strong business acumen, drive sales and profitability across all departments, ensure operational excellence in a fast-paced environment, deliver a consistent, high-quality customer experience, and maintain focus on inventory, retail technology, and safety. The Team Leader sets the tone for the store by modeling our Core Values, building a strong team culture, and ensuring every shift runs efficiently and safely. We win as one, and living our brand is essential in every role.
Responsibilities
- Hire, train, coach, and retain a strong team
- Set expectations, drive accountability, and build a positive team culture
- Create schedules that support the business and control labor costs
- Oversee daily operations, cash handling, and store readiness
- Maintain cleanliness, safety, and equipment functionality
- Drive sales through merchandising, availability, and service
- Manage inventory, expenses, and store performance
- Deliver excellent service and resolve customer issues promptly
- Maintain a welcoming, customer-first environment
- Follow company policies and all safety and regulatory standards
- Promote a safe, secure environment for employees and customers
- Perform additional duties as assigned
Requirements
- High school diploma or equivalent
- 9–12 months of leadership experience in retail, convenience, or a similar fast-paced environment, or equivalent education and experience
- Must be 21+ years of age
- Reliable transportation, valid driver’s license, and insurance
- Willingness to work flexible hours, including nights, weekends, and holidays
Qualifications
- Strong leadership, communication, problem-solving, and basic math skills
- Ability to multitask, adapt quickly, and manage sales, expenses, and inventory
- Motivated to contribute to a performance-driven team
- Physical requirements: constant standing, bending and reaching with a moderate amount of manual dexterity, and frequent lifting up to 50 pounds
- Must be comfortable working in varied environments, which include outdoor areas during hot summer conditions as well as cold indoor spaces, such as walk-in freezers
Benefits
- Employees with 6 months to 3 years tenure: $0.10 off per gallon of fuel
- Employees with 3 to 5 years tenure: $0.30 off per gallon of fuel
- Employees with 5+ years tenure: $0.40 off per gallon of fuel
- Maximum 20 gallons and 2 fill ups per week