Team Leader

Location: Compleat Angler (Norwich)
Employment type: Part time, Permanent

About the role

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Requirements

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Benefits

• Competitive salary and pension contribution.
• Career advancement opportunities across well-known brands, including apprenticeships at all levels.
• 33% discount for you and 15% for loved ones on all brands; 50% discount for you and 25% for loved ones at Greene King Inns and hotels.
• Free employee assistance program covering mental health, well-being, financial, and legal support.
• Enhanced, family-friendly maternity and paternity policies.
• Menopause Friendly Employer status.
• Refer a friend bonus of up to £1,500.
• Wagestream – access your wage before payday.
• Retail discounts: up to 30% off at Superdrug, exclusive discounts with Three Mobile, and more.

Pay

Up to £13.00 per hour

Inclusion & Diversity

We aim to embed inclusion into every decision we make—across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive. With external commitments like the Valuable 500, our Calling Time on Racism manifesto, and community partnerships, we are actively shaping an inclusive future.