Jobs · Information Technology · Missouri

Team Leader

GoHealth Urgent Care · Ballwin, MO · 1 mo ago
Information TechnologyFull-time
We need to output HTML fragment with sections using

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Remove boilerplate, navigation, EEO, etc. Also remove application instructions like "Set up email alerts..." and "If you like wild growth..." etc. We need to preserve all substantive information. Let's parse the posting. Content: - Intro: "It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business." This is about company culture; could be part of About the role? Possibly "About the role" or "About the company". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can put that intro under About the role. - Travel requirement: "This position requires travel between the Chesterfield, Kirkwood, Manchester and Des Peres clinics. Applicants must be willing and able to travel as needed." This could be under Responsibilities or Requirements. Probably under Responsibilities (travel). Or maybe under Requirements. We'll decide later. - Job Relationships: "Responsible to: Regional Operations Manager Assignments received from: Regional Operations Manager, On-Site Manager Positions supervised: Rad Techs, Medical Assistants, Patient Care Coordinator". This is about reporting relationships; could be part of About the role or maybe under Responsibilities. We'll include under About the role maybe. - Job Summary: paragraph about Team Leader providing support etc. That's about role. - Job Requirements: includes Education, Work Experience, Knowledge of medical terminology, Required Licenses/Certifications, Knowledge, Skills And Abilities Required, Core Competencies, Essential Functions. We need to map to sections: About the role (intro, travel, relationships, summary). Responsibilities (essential functions list). Requirements (education, experience, licenses/certs). Qualifications (maybe combine with Requirements? but we need separate sections only if content). Skills (knowledge, skills, abilities, core competencies). Benefits, Pay, Schedule: not present, so omit. We must not create sections with filler like "not specified". So we omit Benefits, Pay, Schedule. We need to use
  • for any list of duties/requirements/benefits. So for lists we need to wrap in
    • . For prose use

      . We must preserve all substantive information; do not invent or summarize away detail. So we need to keep details like specific clinics, travel, reporting, essential functions list items, education specifics, etc. We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove "#INDCS", "Set up email alerts as new job postings become available that meet your interest!", "If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!" etc. Also remove "Job Relationships" heading? We'll incorporate content but not as heading. We need to ensure we don't repeat job title as heading. Not needed. Now craft HTML. Structure:

      About the role

      It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business.

      This position requires travel between the Chesterfield, Kirkwood, Manchester and Des Peres clinics. Applicants must be willing and able to travel as needed.

      Job Relationships: Responsible to: Regional Operations Manager; Assignments received from: Regional Operations Manager, On-Site Manager; Positions supervised: Rad Techs, Medical Assistants, Patient Care Coordinator.

      Job Summary: In a collaborative manner, the Team Leader will provide support to the Medical Assistants, Medical Providers, Radiologic Technologist, and patients through a variety of tasks, including but not limited to patient care management, organization, and communication. The Team Lead completes all activities accurately, with high quality and in a timely manner while living our vision and mission to become the urgent care Partner of choice by re-defining value and access to quality care through an effortless experience, a culture of care, and seamlessly integrating with our partners and communities. This vision is achieved through our five core values of Collaboration, Innovation, Diversity and Inclusion, Integrity and Accountability.

      Then Responsibilities: list essential functions. The essential functions list is long; we need to output each as
    • . Use
      • ...
      . Ensure we keep all details. Essential Functions list from posting: - Supervise and support team members and business operations. - Ensure day to day operations including cash deposits, ordering, inventory management, call backs, etc. are completed regularly with follow-up from ROM. - Conduct monthly inventory - Responsible for order approval - Assist ROM in resolving patient concerns at the center. - Provide weekly oversight of calibrator calls. - Drive KPIs and Strategic Initiatives in partnership with ROM (NPS, LWOBs, GoReg, Registration Errors, Conv Pay, Quality Metrics, Etc.) - Responsible for site walk-throughs - Assist center with patient rushes and be available to step in last minute to fill open shifts/call outs without the use of Premium pay. - Assist with MOD duties such as during weekly leadership meetings, conference calls, leadership events, weekends, etc. - Conduct performance review, assist in the training and assessment of team members assigned to the center. - Participates in interviewing and provides feedback on new hire selection - Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility. - Process co-pays and schedule patient appointments for assigned center. - Coordinate provider referrals to assigned Specialist. - Answer patient questions regarding their care and keep them informed of their status. - Inform technical staff of patient flow. - Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit; Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed. - Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider. - Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed. - Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies. - Responsible for maintenance of medical records and scanning charts to patient files. - Answer phone calls, collect and sort daily incoming and outgoing postal correspondence - Ensure reception is well maintained - Conduct courtesy call-backs for patient follow-up. - Perform opening and closing duties, which includes cashing out, end-of-day communication, and securing the building. - Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed. - Partner with Market PBP (people business partner) to issue DANs/PIPs in accordance to our policies - Assist Market Specialist with call out management if needed - Knowledge of medical office management systems and procedure - All other duties as assigned. We need to keep each as separate
    • . Some lines have punctuation; keep as is. Now Requirements section: includes Education, Work Experience, Knowledge of medical terminology strongly preferred, Required Licenses/Certifications. We should maybe split into Requirements (education, experience) and Qualifications (licenses/certs, knowledge, skills). But the instruction says we can have Requirements and Qualifications sections. We'll decide. We have Education: "Graduate of a Medical Assistant Program preferred 1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred CPOE must be obtained within 2 weeks of hire if Medical Assistant Certification is not obtained upon hire required High school diploma or equivalent required" Work Experience: "2+ years of Medical Assistant experience 5+ years of experience or (medical) military experience in lieu of required certifications listed below Knowledge of medical terminology strongly preferred" Required Licenses/Certifications: list. Knowledge, Skills And Abilities Required: list. Core Competencies: list. We could put Education + Work Experience under Requirements. Then Knowledge, Skills And Abilities + Core Competencies under Skills. Licenses/Certifications maybe under Qualifications. But we need to avoid thin sections. Let's see. We could have:

      Requirements

      • Education: Graduate of a Medical Assistant Program preferred; 1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred; CPOE must be obtained within 2 weeks of hire if Medical Assistant Certification is not obtained upon hire; High school diploma or equivalent required.
      • Work Experience: 2+ years of Medical Assistant experience; 5+ years of experience or (medical) military experience in lieu of required certifications listed below; Knowledge of medical terminology strongly preferred.

      Qualifications

      • Required Licenses/Certifications:
        • Basic Life Support (BLS) through AHA or ARC required at time of hire
        • Computerized Provider Order Entry (CPOE) certification for order entry is required within two weeks of start date and must be kept active in lieu of MA certification within the first 15 months of hire.
        • Must pass MVR background check
      But we need to keep the content exactly; we can embed sublists. Alternatively, we could combine Licenses/Certs into Requirements as well. But we need to decide. The instruction: "Use

      for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can use those headings. We'll include About the role, Responsibilities, Requirements, Qualifications, Skills. We'll omit Benefits, Pay, Schedule. Now Skills section: Knowledge, Skills And Abilities Required + Core Competencies. We need to list each as
    • . Let's extract: Knowledge, Skills And Abilities Required: - Excellent time management skills and ability to multi-task and prioritize work - Social perceptiveness and service oriented - Excellent written and verbal communication skills - Strong organizational and planning skills - Proficiency in MS Office and patient management software - Keyboard proficiency - Experience using Electronic Health Records Core Competencies (list each with description): - Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront. - Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation. - Diversity and Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed. - Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect. - Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities. We'll put these as list items. Now ensure we didn't miss any substantive info: The intro about company culture, travel, relationships, summary, essential functions, education, work experience, licenses/certs, knowledge/skills, core competencies. We removed duplicated lines? There's some duplication? Not seeing. We removed "#INDCS", email alerts,

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