Team Leader

About the role

Family Farm and Home is a family owned and operated company based out of Michigan. Our first stores opened their doors in April 2002. Currently we operate 71 retail locations in Michigan, Indiana, Ohio, Maryland and Pennsylvania. We cater to our customers' needs by supplying a wide variety of products in departments such as tools, hardware, automotive, pet, work and casual clothing, footwear, farm supplies, horse and livestock feed, bird food, lawn and garden, and alternative heating. Here at Family Farm and Home, our outstanding team members are dedicated to providing incredible product values and exceptional customer service to all customers. Because of this commitment, Family Farm and Home has experienced rapid growth on all levels. Our continued growth in the future is limitless due to our devoted staff and constantly growing group of loyal customers. Are YOU ready to join the FFH Family?

Responsibilities

• Promote Family Farm and Home mission statement and family values.
• Assist store manager in promoting an aggressive sales culture with an intense focus on superior customer service.
• Maintains professionalism and positive store morale.
• Responsible for assisting the store manager in the execution and performance of all store job responsibilities through associates and/or his or her own actions.
• Completes store operational requirements by scheduling and assigning employees; following up on work results.
• Identifies current and future customer requirements by establishing rapport with actual as well as potential customers.
• Establish relationships and support local community groups consistent with company values.
• Solicits customers to sign up for Family Farm and Home Programs, i.e. loyalty program, extended warranties, financing and item of the month.
• Responsible for managing and protecting all inventory and company assets in accordance with company policy against theft and damage.
• Verifies merchandise is received, stored and merchandised in all departments according to established operational and safety procedures.
• Protects team members and customers while maintaining the stability and reputation of the store by complying with legal requirements and providing a safe and clean store environment.
• Assists store manager in determining marketing strategy changes by reviewing operating and financial statements and departmental sales records.
• Assists store manager in maintaining consistent operations by initiating, coordinating, and enforcing, operational and personnel policies and procedures.
• All other duties as assigned by store manager or company official.

Requirements

• Demonstrate excellent leadership and problem solving skills.
• Good oral/written communication skills to effectively interact with customers, vendors and other associates.
• Understand aggressive customer service and be team‑oriented.
• Good management and organizational skills.
• Detail oriented and able to handle multiple tasks in a fast‑paced environment.
• Ability to stand for extended periods of time.
• Ability to move and handle boxes of merchandise and fixtures throughout the store.
• Ability to climb up and down ladders, reach, bend, twist, kneel, and lift up to 50 lbs.
• Ability to work a flexible schedule including weekends, evenings, and holidays.