Team Lead, Website Builder

About the role

Why Housecall Pro? Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros. As a Team Lead, Website Builder (internally Team Lead, Website Onboarding), you balance team management with individual contribution. You have expertise in overseeing and coordinating the onboarding process for our service professionals' (our Pros') websites, and use your knowledge to develop and grow others. You strive for excellence in ensuring the efficient and accurate onboarding of clients onto our platform. You consider yourself a leader, have excellent time management skills, and are always looking to improve processes. You bring a strategic mindset, exceptional organizational skills, and empathetic leadership to help better our team and improve the lives of our Pros. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success.

Responsibilities

• Supervise and lead a team of website onboarding specialists, providing guidance and support
• Oversee the onboarding process for Pros' websites, ensuring adherence to company standards
• Create templated customer websites with pictures and text by using set templates and design guidelines to deliver web pages that fit their brand
• Leverage AI tools to optimize web build quality, accelerate delivery speed, and drive overall operational efficiency
• Serve as an escalation point for complex client inquiries or issues related to website onboarding
• Conduct regular training sessions for the team to enhance their knowledge and skills in website onboarding