Team Lead - Team Vision

About the role

This role supports the practice management team, promoting and guaranteeing premium and professional eyecare experiences with every patient. This position supports establishing the practice as the premier destination for all vision needs within the community.

Responsibilities

• Supports all primary care functions within the practice, including but not limited to, leads and maintains patient and customer flow, leads eyecare advisors and eyecare sales associates, participating in pre-exam activities and selling products, and demonstrates superior product and process knowledge.
• Covers for the practice during weekends and evenings as needed.
• Supports practice management team in delivering key performance indicators.
• Acts as a catalyst for change within the practice, supporting company initiatives to include new technology, processes, and continued improvement.
• Ensures all Company approved safety programs are implemented and maintained.
• Works weekends and evenings in support of the business needs (varies by location).

Requirements

• HS diploma/GED
• Strong customer service and retail experience; preferably in optical and patient experience
• Knowledge of current optical theory and merchandise or ability to master in short timeframe
• Strong communicator and listener
• Familiarity with technology, such as point-of-sale, patient record systems, and other software applications

Qualifications

• ABO certification
• 1+ year supervisory experience, preferably in an eyecare environment
• Customer/Patient care experience

Skills

Not specified

Benefits

Not specified

Pay

Commensurate with experience

Schedule

Varies by location