Team Lead- Sales Ops

About the role

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products. The Sales Operations Team Lead acts as the liaison between the Account Manager and all internal departments inside the Port Washington/Atlanta warehouse, ensuring the team is set up for success and customer requests are resolved.

Responsibilities

• Handles escalated issues and leads efforts to resolve them satisfactorily.
• Answers Sales Operations Specialist inquiries, providing guidance and support.
• Coordinates and ensures processing of specific requests (sales reports or tracker, UPC codes, pictures, MBO, etc.).
• Partners with Account Management Teams to address and resolve customer billing issues, PO and shipping issues.
• Liaises with the Credit Department to address all credit-related customer issues as required by the Account Manager.
• Researches, resolves and responds to questions regarding invoice discrepancies and accounts on credit hold.
• Filters all requests received and distributes accordingly; collects back responses and information and provides to the respective manager inquired.
• Collects orders from Account Managers and interacts with all departments to ensure orders are processed in a timely manner.
• Works with the Allocation Manager and distribution center to ensure timely shipping of orders.
• Works with Customer Maintenance to update/change/revise customer profile details (e.g., bill to/ship to addresses, contact info, billing terms).
• Works with the Discount and Commissions Department to ensure customers receive correct discounts and billing documents are accurate.
• Works with Inventory Planning to provide current status of SKUs, transfers of inventory and daily/weekly allocations to maximize fill rates of orders.
• Monitors and reports on the forecast daily.
• Provides UPC information to Account Managers for their customers.
• Coordinates invoice copies and order updates to Account Managers.

Qualifications

• Associate’s Degree
• 1+ year(s) of related work experience
• Strong PC skills; proficient in Outlook, Excel, Word and PowerPoint, Internet
• Excellent verbal and written communication skills
• Ability to work independently and multi-task with limited supervision
• Attention to detail and accuracy
• Takes initiative
• Innovative thinking
• Strong interpersonal skills; ability to work well with all levels of internal leadership and staff
• Places a high priority on responsiveness
• SAP experience

Preferred Qualifications

• Bachelor’s degree in Business Administration or related field