Team Lead, RN Quality Assurance

About the role

This role sits within the nursing vertical of Thyme Care’s Quality, Training and Development org. As Team Lead, RN Quality Assurance, you will serve as a frontline people manager and operational partner to the Quality Manager, helping the team run with consistency, surface the right data, and continuously improve the quality of care delivered by Thyme Care’s nursing team.

Responsibilities

• Provide day-to-day people management for a team of nurses conducting quality audits and chart reviews, including workload oversight, performance feedback, onboarding, and ongoing coaching.
• Serve as the first point of escalation for team questions and operational issues.
• Analyze chart audit findings, documentation reviews, and quality data to identify patterns and trends across the nursing team. Synthesize findings into clear, actionable summaries and present them to the Quality Manager on a regular cadence to inform improvement priorities.
• Own the collection and management of quality audit data, ensuring records are accurate, complete, and consistently documented. Maintain dashboards and trackers that give the Quality Manager and org leadership real-time visibility into team performance and quality indicators.
• Act as an operational extension of the Quality Manager, taking on delegated workstreams, preparing materials for quality reviews and team meetings, tracking follow-through on identified issues, and keeping the team’s work moving between leadership touchpoints.
• Conduct and coordinate chart audits and peer reviews: Participate in and help coordinate structured chart audit and peer review cycles, applying clinical documentation standards and medical necessity criteria consistently across the team. Identify and escalate outliers, gaps, or recurring issues to the Quality Manager.
• Surface audit findings into the closed-loop quality-to-training process: When quality trends or recurring issues are identified, document and escalate them through the org-level process, so they can be routed to the appropriate training program owner for intervention.
• Support root cause analysis and issue resolution: When quality findings or clinical incidents surface, assist the Quality Manager in investigating contributing factors, documenting findings, and tracking corrective actions through to resolution.
• Serve as a consistent resource for the RN quality review team on documentation expectations, clinical standards, and audit criteria. Help close the gap between what quality identifies in reviews and how nurses approach documentation day to day, through coaching and feedback, not training program design.
• Contribute to reporting and quality committee preparation: Help prepare data summaries, audit findings, and trend reports that support quality committee meetings, leadership reviews, and cross-functional updates on nursing quality performance.

Requirements

• Active RN licensure with 3+ years of clinical experience, preferably in oncology, care management, or a high-acuity setting.
• You bring clinical credibility to quality conversations and can engage with nursing peers and managers as a trusted subject matter resource.
• You have experience in a quality assurance, audit, or compliance role: you have conducted chart reviews, applied documentation standards, or participated in clinical quality programs and understand what rigorous, consistent quality review looks like in a clinical environment.
• You have people management or team lead experience: you have supervised, coached, or formally managed a team, and are comfortable providing feedback, managing workloads, and supporting the development of individual team members.
• You have strong data collection and trend identification skills: you are organized and detail-oriented, can manage audit data across multiple cases or reviewers, and know how to look across a data set to identify patterns that warrant attention.
• You are a clear, structured communicator: you can translate clinical audit findings and quality data into summaries that are useful to both frontline nurses and senior managers, without over-complicating or losing the point.
• You are self-directed and accountable: you manage your own work and your team’s work with discipline, follow through on commitments without being chased, and flag issues proactively rather than waiting for someone to ask.
• You are comfortable managing multiple priorities simultaneously: you balance your own audit and reporting responsibilities alongside team oversight without losing fidelity on either, and stay organized across competing demands in a fast-moving environment.

Qualifications

• Experience in a virtual or telephonic care environment, with familiarity with remote clinical workflows and digital documentation tools.
• Familiarity with quality tracking tools or dashboards used in clinical quality programs.

Skills

• Data collection and trend identification.
• People management and team lead experience.
• Clear communication.
• Self-direction and accountability.
• Rigorous prioritization and multitasking.
• Strong analytical and detail-oriented skills.
• Ability to manage multiple priorities simultaneously.
• Comfortable managing remote teams.

Benefits

Thyme Care offers a competitive salary range of $105,000, which could be lower or higher depending on the role and internal equity. The salary is one part of the total compensation package, which includes equity, benefits, and other opportunities at Thyme Care.

Pay

The base salary for this role is $105,000. The salary range could be lower or higher than this if the role is hired at another level.

Schedule

As a remote position, the schedule is flexible but requires availability during standard business hours to accommodate team meetings and other organizational needs.