Team Lead Retail- FT Blanding

Essential Job Functions

• Aids the Assistant and Store Manager in managing the processing of donated materials in a timely manner following the production system.
• Aids the management team in achieving the store's revenue goals and budgeted expenses.
• Maintains compliance with all store policies and procedures as outlined in the Store Manual, Employee Handbook, and Worker’s Compensation manual.
• Ensures proper accounting for all store revenue.
• Maintains good customer/donor relations by demonstrating high standards of customer service through the customer service manual.
• Assists the Store Manager and/or Assistant Manager in training and developing staff in all aspects of their responsibilities, including adherence to safety and company protocols and procedures.
• Promotes a safe, productive work environment.

Processes Customer Transactions

• Processes customer transactions by ringing the sale on a cash register, collecting payment, making change, bagging the merchandise, and thanking the customer.
• Aids customers with shopping needs.
• Interacts professionally with others in a fast-paced retail environment.

Other Duties

• Pulls racks for transporting clothing from the back room to the sales floor and places clothes on sales floor racks.
• Rearranges clothing on racks and items on shelves, removes items from the floor, dusts, and pulls clothes from racks that are too full to ensure the sales floor is kept clean, neat, and properly displayed.
• Greets donors and receives merchandise, providing donors with an itemized receipt, if desired.
• Reports known or suspected security and/or theft problems to the Store Manager or other members of management.
• Processes donated goods as outlined according to standard operation procedures.
• Examines shoes, electrical, and mechanical merchandise and other non-clothing items to determine their appropriateness for sales floor, in accordance with established standards.
• Brings all policy violations and employee relations issues to the attention of the Assistant Manager and/or Store Manager to handle.

Education / Experience

Minimum of 2 years prior retail experience preferred
High School or Equivalent Required

Skills

• Excellent communication and customer service skills
• Ability to promote and be responsible for workplace safety
• Proficiency with POS reporting procedures
• Reliable transportation and a valid driver’s license
• Energy and enthusiasm to help others
• An openness to learn and be a team player
• An excitement for a career in retail
• Basic computer skills
• Read and comprehend
• Basic math calculations using a calculator

Physical Requirements

• Standing
• Walking
• Lifting (Up to 10 lbs)
• Carrying (Up to 50 lbs)
• Kneeling
• Pushing/Pulling
• Bending/Stooping
• Reaching
• Turning
• Repetitive Motions
• Reading (Preferred)
• Color Recognition (Preferred)

Equal Employment Opportunity

Goodwill Industries of North Florida is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, ancestry, religion, orientation, age, sex, marital status, national origin, disability, genetic information, handicap or veteran status.