Retail Team Lead (FT)
About the role
New Balance is a brand founded in 1906 committed to empowering individuals through sport and community engagement. The company fosters a culture of inclusivity and innovation, encouraging its associates to take bold actions.
Job Mission
As part of the New Balance Retail Leadership Team, full-time Retail Team Leads assist with tasks such as store opening/closing, driving results, and delivering exceptional guest experiences.
Major Responsibilities
- Communicate and coach professionally with all associates
- Drive results by training and developing associates
- Lead by example through New Balance's Core Competencies
- Assist store manager in creating schedules and leading floor moves
- Deliver a great guest experience using the GUEST service model
- Operate effectively, managing store openings/closings, inventory, and procedures
- Involvement in recruiting, interviewing, and hiring top talent
- Follow safety and reporting regulations, including proper lifting procedures
Requirements for Success
- Must be 18 years of age or older
- Two years' retail supervisory experience preferred
- High school diploma or equivalent education
- Demonstrated leadership ability
- Strong customer service and verbal communication skills
- Willingness to work flexible hours, including weekends and holidays
- Able to lift up to 50 lbs. with assistance if necessary
- Able to stand for extended periods, climb ladders, and stairs
Qualifications
- High school diploma or equivalent
- Two years' retail supervisory experience
- Strong leadership and customer service skills
- Flexible schedule availability
Skills
- Leadership
- Customer Service
- Verbal Communication
- Flexibility and Adaptability
- Safety Awareness
Benefits
- Comprehensive traditional benefits package including medical, dental, vision, life insurance, and 401K
- Non-traditional perks such as online learning courses, tuition reimbursement, student loan support, and mentorship programs
- $1,000 annual lifestyle reimbursement
- 4 weeks of vacation, 12 holidays, and generous parental leave
Pay and Schedule
- Pay range: $17.65 - $26.45 hourly (actual base pay varies)
- Temporary associates receive medical, dental, and vision insurance and a $300 annual lifestyle reimbursement
- Part-time associates receive a 401K, short-term disability, and an associate discount
Benefits
- Medical, dental, and vision insurance for temporary associates
- 401K plan for part-time associates
- Short-term disability coverage for part-time associates
- $300 annual lifestyle reimbursement for part-time associates
- Associate discount for all associates
Equal Opportunity Employer
New Balance is committed to providing equal opportunities for all current and prospective associates. The company takes affirmative action to ensure fair treatment and employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information, or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran, or other protected veteran.