Team Lead - Quality
About the role
The Team Lead-Quality role at Dover Food Retail (DFR) is responsible for overseeing daily operations within the workgroup, ensuring adherence to safety and quality standards, and driving productivity. This role collaborates closely with the Quality Supervisor to manage various aspects of the team's performance.
Responsibilities
Ensure team follows safety policies & procedures. Track, measure, and enforce team’s safety goals such as injuries, safety improvements, etc. Accountable for meeting Hillphoenix’s annual safety goal.
Ensure team follows policies & procedures. Establish task times (Mechanical/Electrical/Final Walk each job) and measure execution efficiency. Typical process metrics or tasks: Job Assignments, Job Efficiency, Material Review, Workforce Utilization. Send out updates and reviews of equipment status. Assist Quality Supervisor on Integra PTSS approvals. Move jobs from Inspection Integra status to Ship prep as needed. Participate in conducting a clear hand off between shifts. Ensure processes are followed (i.e., Safety culture, ETQ reliance, Audit Systems, Fast problem-solving methods, and structured inspection training). Support cross-functional teams as needed (i.e., Supplier and Customer Quality Engineers, etc.). Represent Quality team during production meetings. Validate each completed job pack for accuracy prior to Data Entry. Request and document U-1A Form.
Ensure team performance meets targeted Standard Hours with the expectation of continuous improvement in hours needed. Assign and execute daily quality tasks to meet production schedule. (Standard hour execution). Receives and execute daily work instructions from Quality Supervisor (i.e., delivery to internal customers on time and lead time reduction).
Ensure OJT Training documents are reviewed and updated. Perform OJT training of newly hired associates. Collaborate with teams to conduct associate development and continuous improvement (i.e., Skills Matrix, Basic Lean, training needs to team / associates).
Conduct huddle board Meetings. Responsible to assign team tasks (Safety, Quality, Productivity, 6S and Huddle communication). Escalate part-related or engineering issues to applicable functions (Stock room, Quality Supervisor, Engineering, etc.). Review process opportunities/successes with Quality Supervisor. Support Quality Supervisor, Production Supervisor, and Production Manager to meet/exceed goals. Foster teamwork and work alongside associates to meet and exceed goals. Ensure that communication flows properly through visual floor communication tools (i.e., Huddle Board). Perform Quality inspections or Quality Gate functions when needed (absenteeism, workforce shortage, support urgent needs, etc.). Encourage the development of new skills and interests among team members. Supports and trains the new standard operating procedures.
Qualifications
A high school diploma or equivalent (GED); or up to two years related experience or training.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Preferred Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.