Quality Team Lead

Essential Duties And Tasks

• Build analytical and investigative skills within the QA team.
• Foster a culture of ownership, proactivity, and professional communication.
• Oversee operational SQF compliance, including audits, process adherence, and documentation.
• Identify gaps and escalate trends or issues to the Quality Manager.
• Serve as SQF-certified backup for the Quality Manager.
• Accurately enter quality complaints into the system.
• Gather all required information and documentation for investigations.
• Prepare cases for Quality Manager review, approval, or escalation.
• Lead operational aspects of investigations, including fact collection and coordination with department managers.
• Ensure investigations are fully documented.
• Escalate high-risk or complex cases to the Quality Manager for final decision-making or customer engagement.
• Partner with cross-functional teams to implement corrective and preventive actions.
• Track CAPAs from initiation to completion and verify effectiveness.
• Escalate complex or recurring issues to the Quality Manager.
• Monitor GMPs, process compliance, traceability, and operator-collected retains.
• Identify potential risks and quality gaps before they escalate.
• Analyze data and trends to anticipate issues and recommend improvements.
• Communicate professionally with QA Techs, operations, and leadership.
• Provide the Quality Manager with all information needed for strategic decision-making.
• Act as the operational bridge between QA Techs and management.

Skills And Abilities

• Experience with SQF, GMPs, or BRC standards.
• Strong computer skills: Excel, databases, QMS systems, and basic reporting tools.
• Proven problem-solving and investigative skills (root cause analysis, trend analysis).
• Excellent communication skills, both verbal and written.
• Leadership or supervisory experience — ability to coach and develop a team.
• Detail-oriented, proactive, and able to prioritize tasks effectively.

Benefits

We offer a comprehensive and flexible benefits package designed to support your well-being and help you thrive—at work and at home. Our offerings include:

• Competitive compensation with performance-based incentives and retirement savings plans with company match
• Customizable group benefits including health, dental, life, disability, and travel insurance
• Paid time off
• Employee perks such as discounts on insurance, wireless plans, travel, and more
• Career development opportunities
• A dynamic, inclusive work environment where your voice matters and your growth is supported