Team Lead, Provider Relations Manager

Communities of Practice

• Lead and manage a pod of Provider Relations Managers, taking accountability for individual and overall team performance through regular one-on-ones, performance reviews, field observations, coaching, and ongoing feedback.
• Own team performance against provider growth, ordering, engagement, retention, churn reduction, and new provider onboarding objectives.
• Partner with team members to develop targeted strategies for providers, clinics, and markets that are not meeting expectations.
• Translate performance data and account insights into clear priorities, action plans, and measurable execution plans.
• Establish and reinforce consistent operating rhythms covering provider onboarding, follow-up, clinic engagement, Salesforce hygiene, and field activity.
• Spend approximately 2–3 weeks per month in the field alongside Provider Relations Managers, observing customer interactions, providing real-time coaching, and supporting high-priority opportunities.
• Model effective provider conversations, clinic engagement strategies, objection handling, workflow development, and clear ordering and referral discussions.
• Identify workflow barriers that limit provider adoption or ordering and develop repeatable solutions that can be scaled across markets.
• Build and continuously improve playbooks, talk tracks, training materials, onboarding resources, and tools used by the provider relations team.
• Collaborate closely with Growth, Product, Care Delivery, and Partnerships teams to address enablement gaps and improve provider engagement as the business scales.
• Use CRM data and performance metrics to maintain visibility into account health, team execution, and market opportunities.
• Promote strong accountability, collaboration, continuous learning, and high standards of field execution across the team.

Requirements

• 5+ years of people management experience leading commercial, sales, field account management, provider engagement, customer success, or similar teams.
• Experience managing at least five direct reports or an equivalent team scope, with responsibility for measurable monthly or quarterly performance goals.
• Demonstrated provider-facing healthcare experience influencing physicians, clinic staff, health system stakeholders, or healthcare operators.
• Proven ability to improve individual and team performance through coaching, feedback, metric inspection, and clear accountability.
• Strong understanding of healthcare environments and the ability to navigate complex provider and clinic relationships.
• Experience with relationship management, adoption, retention, growth, or customer engagement in a healthcare or technology setting.
• Strong analytical skills and the ability to translate performance data into practical priorities and execution strategies.
• Excellent communication, interpersonal, coaching, and influencing skills.
• Able to work effectively across functions and influence stakeholders without relying solely on formal authority.
• Experience with Salesforce or comparable CRM platforms is preferred.
• Experience in remote patient monitoring, chronic care management, advanced primary care management, value-based care, ACOs, digital health, healthcare SaaS, medical devices, or specialty healthcare is advantageous.
• Experience developing playbooks, onboarding programs, field operating rhythms, or enablement resources is a plus.
• Fluency with AI research and productivity tools, combined with the judgment to evaluate AI-generated insights and distinguish meaningful signals from noise.
• Willingness and ability to travel approximately 2–3 weeks per month for in-market coaching and customer engagement.
• Access to a well-connected major airport and the ability to travel efficiently between markets.
• Valid driver's license and ability to drive between provider and clinic visits while working in-market.

Benefits

• Expected on-target earnings of approximately $190,000–$220,000, depending on experience, skills, seniority, location, and business needs.
• Total compensation combining base salary, variable incentive compensation, and equity.
• Competitive compensation and equity opportunities.
• Comprehensive medical, dental, and vision coverage.
• Paid time off.
• 401(k) retirement plan with matching contributions.
• Home office stipend.
• Collaborative, fast-moving environment with opportunities to make a meaningful impact on healthcare delivery.