Team Lead, Professional Services-Grants

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate, navigation, legal, EEO, etc. Also remove duplicated lines, application instructions. Keep substantive info. We need to parse the posting. Key sections: - About the role: description of role, responsibilities overview. The posting starts: "The Opportunity We are seeking a Team Lead, Professional Services, independently motivated and ready to make our high-functioning Implementation Team even better. As a Team Lead, you will serve as both a people leader and customer-facing Implementation Manager. Half of your time is dedicated to leading your team and half is dedicated to serving as an Implementation Manager for customers. As an Implementation Manager, you will be our new customers’ primary contact, overseeing the onboarding process from end-to-end. This is a multi-faceted set of responsibilities including requirements gathering, configuration of our SaaS products to meet those requirements, carrying out basic project management activities, and ensuring a smooth transition from sales to adoption. You will collaborate closely with cross-functional teams, including sales, product management, customer success, and technical support, to deliver exceptional client experiences and drive customer satisfaction." That's about the role. - What You'll Do: list of duties: Client Onboarding, Project Management, Product Configuration, Cross-Functional Collaboration, Training and Documentation, Issue Resolution, Continuous Improvement. Each with bullet points. - What You Bring: qualifications: Bachelor's degree..., 7+ years experience..., Strong understanding..., Experience managing a team..., Excellent communication..., Technical aptitude..., Strong problem-solving..., Design and documentation of reports..., Experience with CRM, ERP..., Familiarity with Jira..., etc. - Location & Travel: hybrid with 3 days/week in Atlanta office (Tuesday, Wednesday & Thursday). Also mention "AI Mindset at Euna Solutions" and "Life at Euna Solutions" describing benefits, culture, etc. Might be considered Benefits section? The posting includes details about hybrid work, Eunafier Days, Community involvement, Philanthropy Time, Real connection at scale, Room to grow. These are benefits/perks. Also "We believe the future of work is human + AI." Might be culture. We need to decide sections: About the role, Responsibilities (What You'll Do), Requirements/Qualifications (What You Bring), Benefits (Life at Euna Solutions, AI Mindset, etc.), maybe Schedule (Location & Travel). Pay not mentioned, so omit Pay section. We must not create sections with filler like "not specified". So only include sections with actual content. Thus sections:

About the role

... (the overview)

Responsibilities

• ... each bullet

We need to preserve all substantive info; not invent or summarize away detail. So we need to include each bullet's content exactly as in posting, maybe rephrase? We should preserve meaning but can be concise? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we must keep all details, not omit any. So we need to include each bullet's content fully. Thus for Responsibilities we need to list each duty with its sub-bullets. Let's extract: Client Onboarding: - Serve as the primary point of contact for clients during the onboarding process. - Conduct kickoff meetings, gather business processes and resulting requirements, and provide expert guidance on best practices for implementing and configuring our SaaS products to meet their unique needs. Project Management: - Carry out basic project management activities, notably that the work you are delivering falls within the scope of the implementation, that there are well planned & reliable communications, that you continuously evaluate points of risk and opportunity, and providing customer advice and assistance with their change management. Product Configuration: - Customize system settings, workflows, and integrations to align with client requirements while using out-of-the-box functionality to minimize customizations whenever possible. - Depending on the product you may also: - Work extensively in Excel to prepare data and carry out initial data load; - Write simple scripts; - Author ad hoc reports on behalf of the customer. Cross-Functional Collaboration: - Work closely with sales, product management, customer success, and technical support teams to ensure a seamless transition from the sales cycle to adoption. - Foster strong relationships with internal stakeholders, using effective communication to influence product design and customer life-cycle to deliver a coherent, high quality, client experience. Training and Documentation: - Engage the project team to develop and deliver comprehensive training sessions to educate clients on the features and functionalities of our SaaS products. - Create and maintain implementation documentation, user guides, and knowledge base articles to support clients throughout the onboarding process ensuring the customer’s complete adoption of their product. Issue Resolution: - Identify and address implementation challenges, working closely with internal teams to troubleshoot and resolve issues promptly. - Escalate complex problems to appropriate departments and provide timely updates to clients, ensuring their concerns are addressed effectively. Continuous Improvement: - Actively contributes to the enhancement of implementation processes and methodologies. Now What You Bring: - Bachelor's degree in a relevant field (e.g., Business, Computer Science, Information Systems) or equivalent practical experience. - 7+ years of experience in a client-facing implementation role, preferably in the SaaS industry. - Strong understanding of software implementation processes, methodologies, and best practices. - Experience managing a team. - Excellent communication and interpersonal skills, with the ability to build rapport, effectively collaborate with clients and internal teams, and be able to take the lead in a workshop environment. - Technical aptitude with the ability to quickly learn and navigate new software applications, and the ability to identify and address implementation challenges effectively. - Strong problem-solving and analytical skills – high comfort level with Excel is a plus. - Design and documentation of reports generated from relational databases – ability to author reports (SSRS or PowerBI) a significant plus. - Experience with CRM, ERP, or other enterprise software implementations, particularly GovTech, is a plus. - Familiarity with Jira, Cloud Coach, Autotask, Asana, or similar software for project tracking and time management is a plus. Location & Travel: - This position will be hybrid with 3 days/week in our new Atlanta, GA office (Tuesday, Wednesday & Thursday) AI Mindset at Euna Solutions: - We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We’re looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment—not replace—their expertise. If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you’ll thrive here. Life at Euna Solutions: - We're a team of builders, problem-solvers, and public sector champions. We've built a workplace around a straightforward idea: people do their best work when they're trusted, supported, and not running on empty. Here's What That Actually Looks Like 🏢 How we work We're hybrid — three days a week in our Oakville or Atlanta offices, with standard hours on those days. What the remaining days look like depends on your role and your manager. We talk about it early in the process so there are no surprises on either side. 🧘 Eunafier Days Twice a year, you get an extra day tacked onto a long weekend. Simple reason: people who take breaks do better work. Use it however you need. 🙌 Community is part of who we are Our Engagement Committee finds meaningful ways to give back through time, donations, and shared expertise. We're invested in the places where our people actually live and work. 🤝 Philanthropy Time We give every employee up to eight hours a year to spend on causes that matter to them. We want you to show up for your community — and we make time for it. 🎉 Real connection at scale You won't know all 600+ people — and that's okay. What matters is building real relationships with the people you work with every day. Our culture team creates consistent opportunities for that, so work doesn't feel isolating. 📈 Room to grow Whether you're going deep on AI, building expertise in government tech, or stepping into a bigger role, we invest in your development — through budget, mentorship, and real opportunity to move when you're ready. About Euna Solutions: description of company. We might include a section "About the company" but not required headings list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Could treat "About Euna Solutions" as "About the company" but not in list. Probably we can omit or incorporate into Benefits? The instruction: "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., not limited to those. But we should prefer those headings when applicable. We have About the role, Responsibilities, Requirements (maybe Qualifications), Skills, Benefits, Schedule. We could combine Requirements and Qualifications into one section? The list includes both; we could have Requirements (or Qualifications). Since the posting has "What You Bring" which includes qualifications and skills. Could split into Requirements (education, experience) and Skills (technical aptitude, etc.). But we need to preserve all info; we can have two sections: Requirements and Skills. Thus:

Requirements

• Bachelor's degree in a relevant field (e.g., Business, Computer Science, Information Systems) or equivalent practical experience.
• 7+ years of experience in a client-facing implementation role, preferably in the SaaS industry.
• Strong understanding of software implementation processes, methodologies, and best practices.
• Experience managing a team.

Skills

• Excellent communication and interpersonal skills, with the ability to build rapport, effectively collaborate with clients and internal teams, and be able to take the lead in a workshop environment.
• Technical aptitude with the ability to quickly learn and navigate new software applications, and the ability to identify and address implementation challenges effectively.
• Strong problem-solving and analytical skills – high comfort level with Excel is a plus.
• Design and documentation of reports generated from relational databases – ability to author reports (SSRS or PowerBI) a significant plus.
• Experience with CRM, ERP, or other enterprise software implementations, particularly GovTech, is a plus.
• Familiarity with Jira, Cloud Coach, Autotask, Asana, or similar software for project tracking and time management is a plus.

Benefits: combine AI Mindset and Life at Euna Solutions plus maybe hybrid schedule? But schedule separate. Benefits section: include AI Mindset, Life at Euna Solutions (including Eunafier Days, Community, Philanthropy Time, Real connection, Room to grow). Also maybe mention hybrid work? That's schedule. Schedule: Location & Travel: hybrid 3 days/week in Atlanta office (Tuesday, Wednesday & Thursday). Also note hybrid — three days a week in Oakville or Atlanta offices, standard hours. But we already have location. We'll include schedule. Thus:

Schedule

This position will be hybrid with 3 days/week in our new Atlanta, GA office (Tuesday, Wednesday & Thursday).

We could also mention standard hours etc but not needed. Now About the role section: we need to include the overview paragraph. Let's craft:

About the role

We are seeking a Team Lead, Professional Services, independently motivated and ready to make our high-functioning Implementation Team even better. As a Team Lead, you will serve as both a people leader and customer-facing Implementation Manager. Half of your time is dedicated to leading your team and half is dedicated to serving as an Implementation Manager for customers. As an Implementation