Team Lead, Patient Account Counselor

About Us

For over 55 years, Delaware Valley Community Health has been driven by our mission to serve the underserved population of Greater Philadelphia. We support each other in a friendly, dynamic, and diverse environment and treat each other like family. The work is often challenging but it’s always rewarding. We are committed to giving our people every opportunity to succeed by providing quality benefits and continuous learning opportunities to enhance the professional and personal lives of our team members.

Responsibilities

The Lead Patient Account Counselor is a key position within our financial services department, responsible for leading a team of patient account counselors to ensure accurate and efficient management of patient accounts. This role requires:

• Deep understanding of healthcare billing processes
• Exceptional leadership skills
• Commitment to delivering outstanding customer service

Requirements

• Bachelor’s degree in healthcare administration, finance, or a related field
• Previous experience in patient account management or a similar role
• Proven leadership experience with the ability to motivate and develop a team
• In-depth knowledge of healthcare billing processes, insurance claims, and financial counseling
• Excellent communication and interpersonal skills
• Familiarity with healthcare billing software and electronic health record (EHR) systems

Benefits

• Medical, Vision, & Dental Insurance with HSA & FSA options
• 401k with Match and other contributions
• Employer-paid Life Insurance, Short-Term and Long-Term Disability Insurances
• Tuition Reimbursement
• Generous Paid Time Off
• Room for growth and development

Schedule

Monday through Friday